Answered question

Why didn't Fizze disconnect me from Fido? Why do I have to pay twice?

Why didn't Fizze disconnect me from Fido? Why do I have to pay twice?
After I switched from Fido to Fizz, a month later I received a bill from Fido for the last month with a fine, although my Fido SIM card is disabled.

Oleksandr
Oleksandr

Oleksandr

User level
Level
0
1 / 100
point
DavidP
DavidP

DavidP

User level
Level
3
2273 / 5000
points

It is a problem to check with Fido. If they transfer your phone number they are supposed to close the account. Check in your contract with Fido and contact their support to see if you have to pay this bill.

Did you find this useful ?

No (0)

Yes (0)

0% of users found this answer useful

Other answers

Looks like you were on postpaid contract with Fido. As in these case, Fido will bill you for services rendered and for cancelling early. You can refer to the original Fido contract if you believe there was an error.

 

With prepaid mobile services, like Fizz, this will never happen.