Answered question

I transferred my number from Fido 3 days ago and nothing seems to have changed?

I transferred my number 3 days ago from Fido. Nothing seems to have changed. The new SIM works but it has no phone number associated with it (I can use Data, make calls, but nobody can reach me... no idea how that's possible).
My old SIM from Fido still works and is reachable with my number. My Fizz account shows my number, but I can't look at usage or anything else.
I didn't get any messages, emails or calls saying the transfer has either failed or succeeded... and my Fido account is still active.
What now?!

Thomas
Thomas

Thomas

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13 / 100
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You will have to wait until Monday morning in order to contact Fizz regarding your transfer.A couple of days ago I ported a number from Fido ans it took about 8 hours to complete.Seems that you're transfer didn't go through.

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grace G
grace G

grace G

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421 / 750
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That means your transfer failed. You should get an email from fizz to ask you to redo it.

Wayne
Wayne

Wayne

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To chat with the support, make sure that:

You're logged into your Fizz account.
You're active on a help page. https://fizz.ca/en/contact-us
You're within the business hours: Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST).
You have disabled any ad blockers in your browser.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

Serge
Serge

Serge

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654 / 750
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I have the same issue... came back from lucky mobile on Wednesday. Nothing works except data. No sms, no calls but my Lucky sim is still active... I contact them thursday and friday and they said they opened a ticket because my port wasn’t confirmed and to wait for an email... I hope they will fix it this week

A friend is in the same boat. He was told in the chat that the system to Port/transfer numbers was stuck and that the technical team will look into it. It's been 2 days now and only outgoing calls are working. Cannot receive calls they go to voicemail of his old provider.

Patrick
Patrick

Patrick

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11 / 100
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I've moved to Lucky Mobile 4 days ago. the transfer worked i'm using the new chip, with my old number from my fizz account. but my fizz account is still active. and being charged. the end of my blling cycle was friday, I moved Wednesday. Lucky got my number transfered without issue.

My account on fizz is still active, I've messaged Fizz 3 times since, once on wednesday in a chat bubble as i was making the transfer, and asked when i moved would i be charged again at the end of my billing cycle, the customer services rep said i would not be charged again, but friday, my date for roll over, the charge went through to my bank, currently pending.

Twice since then i've tried to contact them, and have gotten no reply.

They're normally replying to me within a day. so 3 days of silence is very disturbing. they stated many times to me before, that their customer services is 100% online, 24/7 so they should have a weekend team working on these issues.
Get into live chat and/ or screen shot any messages you send them and any reply you get. use this with your bank and the CCTS.
I cannot remove my credit card from my now deactivated account. - and they continue to charge me.

since Fizz is a prepaid service, even if you unsubscribe the account will remain "active" until the end of the cycle. I found that when I unsubscribed my account that it remained active for quite a while until they finally cancelled it.

Thomas
Thomas

Thomas

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0
13 / 100
points

The transfer went through Monday morning (today!) successfully. It seems it took longer than usual for some reason, but everything works fine now (except some 2FA issues).