Answered question

Getting charged for free VM upgrade

I've just removed my VM from my plan but I had the level 3 upgrade for free VM.
I've noticed that I'm actually getting charged for that upgrade now that I remove the option.

humonculi
humonculi

humonculi

User level
Level
1
578 / 750
points

And before somebody trash me for saying that you should not have remove your VM because you had free VM... here is the link were Whizz said so.... last post on the tread...
https://communaute.fizz.ca/questions/1826934-recompenses-...
Here's what she said

  • Whizz
  • Bonjour Mistral,
  • Je vous confirme qu'il NE FAUT PAS retirer la boite vocale de votre numéro.
  • La situation est connue pour le bonus de boite vocale gratuite, et on travaille pour la résoudre.
    Fizz s'excuse pour la gêne occasionnée.

    • Luciana
    • il y a 12 jours

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Other answers

If I remember correctly also Sebastian has this problem.

You need to contact the support and ask for a credit.

 

CHAT
Please contact the support

Go on this page https://fizz.ca/en/contact-us, if you are not connect login
Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon

FACEBOOK
Your can also send a message by facebook
https://facebook.com/fizzca and click send a message (this is a bit slower)

FORM
You can also fill a contact form
From the panel My Profile -> Contact Form (the subject are limited)

ALLISON
ALLISON

ALLISON

User level
Level
4
5000 / 5000
points

I have the same problem. If you contact them on chat, with screenshots to illustrate the problem, they'll credit you $1. The pita is that you have to do it each month. They're not working all that hard on solving the problem as far as I can tell.

ALLISON
ALLISON

ALLISON

User level
Level
4
5000 / 5000
points

Same here. Contact them via chat and you'll get the $1 back.

Andrei
Andrei

Andrei

User level
Level
3
3727 / 5000
points

Same here.Seeing that I'm being charged and because I wasn't able to contact them I removed the upgrade from my account and I lost voicemail access completely.

I've had this issue since I got the free voicemail upgrade. Every month, I contact support and they credit me back. Every month, they tell me that they escalated the issue and will be fixed by next month. When going into adjusting my plan, the cost is always $1 more.

My theory is that the item in your contract that says 'Free Voicemail($1)" probably means that it should be a credit. The brackets in accounting usually signifies a loss, but they took that $1 and forgot the negative sign.