Answered question
So this morning I received an email from Fizz saying “payment failure update CC”.
Same CC nothing changed on my end. I see that a lot of people are having issues with this. I’m not sure what to do now...
To chat with the support, make sure that:
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
Other answers
Contact them in order to be 100% sure.
Usually they are supposed to retrying