Unanswered question

Need to contact fizz to reset pin?

Need a PIN number to set up my pin for voicemail

Jessica
Jessica

Jessica

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Answers

Mike
Mike

Mike

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The best option is the chat, is fast couple of minutes to talk with someone

 

Go on this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon.

 

Facebook is a good option if you want an answer after hours

When I signed up Fizz sent sent me an SMS with a temporary PIN. My best guess is that to reset a lost or forgotten PIN you will have to contact Fizz support directly.

This is the SMS I originally received.
Welcome to Fizz.
To access your personal voicemail, press (and hold) the 1 on your phone's keypad.
Important: Make sure to set up your PIN and complete your voicemail's initial set up, or else your preferences will be lost. Your temporary PIN is 7xx7

Hi Jessica,

In order to be able to help you further, I'm kindly asking you to contact us in private by chat or Facebook messenger. You can find the info for reaching us on the following link: https://fizz.ca/en/contact-us.

Have a great day!

Radu

For those of you who are interested, an option exist to change the PIN number by yourself now.

In your account go to "My Plans" -› "Manage my plan" -› "Advanced Parameters" and click on the link as shown on the picture. As simple as that. :)