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Where is my refund?

My refund is not processed. I have been waiting for more than 15 business days since I unsubscribed!
When will the refund show on my bank???

Hussein Abbud
Hussein Abbud

Hussein Abbud

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52 / 100
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almost 2 years ago
Category
My Mobile
Category
Mobile
Answer count
13 answers
Author name
Hussein Abbud
Date
April 06, 2019
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viewed 92 times
question
q
irene

irene

User level
Level
4
5000 / 5000
points

Contact the support

 

To chat with the support, make sure that:

  • You're logged into your Fizz account.
  • You're active on a help page. https://fizz.ca/en/contact-us
  • You're within the business hours: Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST).
  • You have disabled any ad blockers in your browser.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

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irene
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answer
a

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irene

irene

User level
Level
4
5000 / 5000
points

But you are trying to buy 5 sim?!

Author name
irene
Date
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answer
a
Hussein Abbud
Hussein Abbud

Hussein Abbud

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0
52 / 100
points

I already know that Irene!
Stop copying and pasting instructions from the website!

Author name
Hussein Abbud
Date
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answer
a
irene

irene

User level
Level
4
5000 / 5000
points

I saw in the other post that you are not able to talk with them.
I tried and is working

Author name
irene
Date
Answer likes
answer
a
Hussein Abbud
Hussein Abbud

Hussein Abbud

User level
Level
0
52 / 100
points

No chat bubble is appearing!
All pop up blockers are disabled!

Author name
Hussein Abbud
Date
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answer
a
irene

irene

User level
Level
4
5000 / 5000
points

I have it. try to change browser

Screen Shot 2019-04-06 at 4.37.35 PM.png Screen Shot 2019-04-06 at 4.37.35 PM.png
Screen Shot 2019-...
22.3 KB
April 06, 2019
Processed
Author name
irene
Date
Answer likes
answer
a
Hussein Abbud
Hussein Abbud

Hussein Abbud

User level
Level
0
52 / 100
points

Nothing is working.
Very unprofessional company and non existent customer service.

Author name
Hussein Abbud
Date
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answer
a
irene

irene

User level
Level
4
5000 / 5000
points

I am sorry, but if you tried with another browser, probably you can try from your mobile, but remember you need to connect and click on the link that I posted.

Author name
irene
Date
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answer
a
irene

irene

User level
Level
4
5000 / 5000
points

Can you try this link
https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what...

Author name
irene
Date
Answer likes
answer
a
Lopresor

Lopresor

User level
Level
3
2201 / 5000
points

One thing for sure, the community will not be giving you the refund. You should be asking Fizz support instead.

Author name
Lopresor
Date
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answer
a
Sebastien
Sebastien

Sebastien

User level
Level
4
5000 / 5000
points

Usually takes between 2 and 5 business days

Author name
Sebastien
Date
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a
Sebastien
Sebastien

Sebastien

User level
Level
4
5000 / 5000
points

It depends of the bank. Got a credit un 2 Days from them. See with your credit card company.

Author name
Sebastien
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Hussein Abbud
Hussein Abbud

Hussein Abbud

User level
Level
0
52 / 100
points

No refund is issued to the credit card company.
The problem is with Fizz not with my credit card company.
I cannot get hold of Fizz support for a week now.

Author name
Hussein Abbud
Date
Answer likes
answer
a

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