Need my plan to be active now with minutes?
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Churiyamurthi Murukesu
Posts: 1 ✭✭
in My Mobile
I accidentally took 0 minutes I need It to be unlimited from now and not wait a month please
Thank you
Thank you
10
Answers
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You cannot, but you can try to contact the support
To chat with the support, make sure that:
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Please let us know5
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Oups. Good luck. Probably nothing can be done. See with them on the chat.2
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I don't think there is any way to make it unlimited from now. Changes are made as of the next billing date. If it's a new number, you could cancel the account, get a refund, and then open a new account with the plan you actually want, but wanting to keep your phone number would make this more difficult.3
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@Fizz you can be refunded, however, if you did portability ? You need to transfer to another company ....
I believe that Fizz can make an exception if you like to add services. People are willing to pay a full month in order to have their plan changed right away. Think, if you would like to have Canadian coverage after a week, you have the option to pay the full month and you will get it.6 -
@Fizzy. According to Fizz's own policy, you can get a refund in the first 15 days of your subscription if you used up less than half of your data.
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https://fizz.ca/en/faq/unsubscribe
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Cancel during the trial period
Issuing you a refund is an essential component our trial period. The trial period is 15 days. (This excludes customers who have an approved Proof of disability form; the trial period is 30 days).
Trial period refunds apply only to your monthly fees. Additional expenses such as Add-Ons, Travel Add-Ons and usage purchased with your Wallet will not be refunded.
To receive this refund you must not have exceeded:
The trial period: 15 days for everyone, with the exception of customers living with a disability (who have completed the disability form)
50% of the data included in your monthly plan (unless you have an approved Proof of disability form)
To close your plan during the trial period, use the same process detailed above (with or without keeping your phone number). If you meet the above criteria, your cancellation request will be activated immediately — you won’t have to wait until the end of your payment cycle and your refund will occur automatically.5 -
Hello Churiyamurthi ,
Unfortunately,any changes that you make to your plan will take effect of your next payment cycle.If you want to add minutes to your plan,you can add an add-on our use pay as you go : https://fizz.ca/en/faq/what-is-an-add-on-and-how-do-i-buy-one / https://fizz.ca/en/faq/how-do-i-use-pay-as-you-go .
Have a nice day!
Marius Daniel1
This discussion has been closed.