Posted before all calls barred?
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manjot S. #4436
Posts: 5 ✭✭
in My Mobile
I cannot call and receive them, but my data works, posted this before and tried to contact the chat support, but on the chat support page there's no bubble even in the business hours, emailed them via contact forms, still not any response, and the worst part they don't even replied on fb messenger yet, how I'll be able to solve my problem, with no official support chat or email chat
8
Answers
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Can you tell us which model of phone are you using?9
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I'm using huawei p10 and 1st month everything was fine, it's only this month that this happen5
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According to my experience, if you filed a contact form, they will reply to you the next day at latest.8
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To chat with Fizz, make sure that:
You're logged into your Fizz account.
You're active on a help page.
You're within the business hours: Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST).
You have disabled any ad blockers in your browser.3 -
On the 2nd month I was able to receive and make calls, but my data wasn't there on the 2nd month, cause I changed from Quebec to Canada coverage (didn't made any other change). Got a refund and they told me this is will be fixed on my next billing cycle (April 20th). Did you made any changes on your plan? I'm affraid the chat will be the only solution. But they will fix it for you.4
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Probably it will be a good idea to chat with the support
To chat with the support, make sure that:
- You're logged into your Fizz account.
- You're active on a help page. https://fizz.ca/en/faq/resolving-issues
You're within the business hours: Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST).- You have disabled any ad blockers in your browser.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
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I saw in an other post to enable the 3G too4
This discussion has been closed.