Unanswered question

Update on Stabilization Period

Hello Community,

 

 

Based on yesterday’s communication about our stabilization period, we wanted to clarify the information regarding your pricing after the stabilization period.

 

For members who will have subscribed BEFORE April 12, 2019.

Once the stabilization period is over, your plan will return to the launch (introductory price). Please note, however, that if you change your plan after the stabilization period, regular prices will apply. You will be notified of the end of the stabilization period one month in advance.

 

For members who subscribe ON, OR AFTER, April 12, 2019.

Once the stabilization period is over, regular prices will come into effect and will therefore apply to your plan. You’ll be happily surprised by these once the stabilization period has come to an end. You will be notified of the end of the stabilization period one month in advance.

 

For more info please visit our Solution hub.

 

We’re sorry for any confusion this may have caused,

 

 

Team Fizz

Answers

Mike
Mike

Mike

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Thank you for better phrasing the sentence.

Cancelled the defcon alarm :D

So I understood correctly yesterday. The April 12 is the important date.
It would be better to give us, who already sign up intro price, one chance to change their plan. For me, I tried one month and know which plan is good for me. But now there is no chance to modify. :(

CptVietnam
CptVietnam

CptVietnam

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Thanks for the update!

Mike
Mike

Mike

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The only point not clarified is the referral code which is suspended

Takion
Takion

Takion

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Does this mean the regular prices will start on April 12 for any new member that join

Mike
Mike

Mike

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@Takion: No, it means that if you subscribe after the 11/4 you have the stabilization period price, when the stabilization period is over, you will get the normal price

Francesco
Francesco

Francesco

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Hao, the wording seems to imply that if you signed up before April 12, you can still change plans during the stabilization period upto one month before the end of stabilization period, and you'll keep the intro price of the last plan you had. After the stabilization period, if you change plans it will switch to regular price.

Perhaps the Fizz team can clarify or tune in here and agree or not with what I'm saying. Thanks!

Ed
Ed

Ed

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In other words, current subscribers and those who will have applied by April 12 have until the end of the stabilization period to change their plan and yet keep the introductory prices.

Victor
Victor

Victor

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Thank you, now please open the referral program

R1ck_D
R1ck_D

R1ck_D

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Thank you, but why is it that the referral Code/Program is called off during the stabilisation period .....

irene
irene

irene

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I chatted with them and they told me that the referral program is suspended :(

Francesco
Francesco

Francesco

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Ed V, you'd be a good tech writer. You transformed what I was saying into half the lines. lol..

@Francesco De Luca

I hope you are right. However, it seems confusion to me. I thought that the changing-plan-member is the same like new-member for that period. If it is correct, then read the second phrase for new member. On this phrase, it is clearly saying "Once the stabilization period is over, regular prices will come into effect ...".

For the first phrase, it seems you are right, because Fizz says "if you change your plan after the stabilization period, regular prices will apply" - so it seems okay if we change the plan before the end of stabilization period.

@Fizz, can you clarify this?

grace G
grace G

grace G

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good to know.

Andrei
Andrei

Andrei

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Everything it's nice and clear.Thanks for the update Whizz!

Sebastien
Sebastien

Sebastien

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Thank you Fizz :D

Sebastien
Sebastien

Sebastien

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Do you'll honour the referral for people who ordered the SIM before this? My dad ordered a SIM and putted my referal code on the system. He got the card wednesday. He's going to sing in next days. I know it count on the activation and not the order, but as we ordered right before this outage, seems unfair. I understand it will not apply with new ones...

Mike
Mike

Mike

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Sorry but they do not want referral, but they want activation.

Sebastien
Sebastien

Sebastien

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On the cat they told me, in this particular case (as SIM is already ordered), to activate first and check with them afterwards. I feel like it's a bit like being caught in a bear trap and crying afterwards.

Mike
Mike

Mike

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@Sebastien: They always said that was not possible :D but now that the referral is suspended is possible to add the referral after.

 

They also said that they do not want the referral because  the system can become unstable. But they will accept new subscriptions. :)

 

Sorry but I cannot see the logic, in the way that is explained

Sebastien
Sebastien

Sebastien

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@redhead : yes obviously

Sebastien
Sebastien

Sebastien

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I hope the referrals in pending (for those who don't leaved) and the unlocked ones will be honored...

ying geng
ying geng

ying geng

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means that I need to activate my sim card today? But I just ordered one

irene
irene

irene

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I am sorry for you. But yes you need to activate today!

Hello @All

The referral program will be restored after the end of the stabilization period! :D

Please be patient!

Have a great day!

Catalin

Jean-Francois
Jean-Francois

Jean-Francois

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Hi,

If I correctly understand the post of the Fizz Team, the price I got when I subscribed end of February shall remain the same as long as I don't change anything to the plan.

Sorry, but I just received an email explaining the price will be change starting next period of billing (April 24 in my case) and giving the new price including the temporary 10% rebate due to the issue a few days ago. My partners got a similar email, and she subscribed at the same time.

That means, despite the commitments made at that time (there are hard copies available on the forum) and your explanation above, the prices are changed. With the way the new price is indicated in the email is also not very clear : the future "normal price" and what it includes is not stated.

After being charged for international INCOMING call - fortunately in the option, it seems Fizz has a lot of trouble with the terms of its contracts.

Please explain and, if the emails are an error, I suggest you send a correction quickly.

Regards

JF

@Jean-Francois:

It is my understanding that you and you partner will get 10% rebate for next 3 months. Then, since you have had your Fizz plan since February, you will go back to introductory pricing as long as you do not change your plan:

For members who subscribed BEFORE April 12, 2019:
Once the stabilization period is over, the introductory prices will be applied to the mobile plan you'll have at that time. Please note, however, that if you change your plan after the stabilization period, regular prices will apply.