Transfer and Service Issue

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Abdelahi
Abdelahi Posts: 1 ✭✭
in My Mobile
I've been trying to contact Fizz through Messenger and I have no Chat options,
I tried to transfer my old phone number from videotron but it has failed since I canceled my old service.
Now i can't get to choose a new phone Number (No options) And i can't contact fizz to change my number.
Don't have service since 3 days.

Answers

  • R1ck_D
    R1ck_D Posts: 495 ✭✭
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    You can find the info for reaching FIZZ on the following link:
    - https://fizz.ca/en/contact-us.
    Have a great day!
  • R1ck_D
    R1ck_D Posts: 495 ✭✭
    Options
    To chat with the support, make sure that:
    You're logged into your Fizz account.
    You're active on a help page. https://fizz.ca/en/faq/resolving-issues
    You're within the business hours: Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST).
    You have disabled any ad blockers in your browser.
    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
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