Answered question

Will we lose intro price after the stabilization period? YES, as confirmed by a fizz representative!

A Fizz representative just chatted with me and it is confirmed that we are going to LOSE THE INTRO PRICE after the stabilization period comes to an end!!!

Any recommendation for an affordable, reliable phone company that lives up to their promises?????
got to get ready for my departure from fizz!

Mike
Mike

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A clarification, please read it

 

https://fizz.ca/en/faq-stabilization-period

 

What will happen to my price after the stabilization period?

 

For members who will have subscribed BEFORE April 12, 2019.

Once the stabilization period is over, your plan will return to its launch (introductory) price. Please note, however, that if you change your plan after the stabilization period, regular prices will apply. You will be notified of the end of the stabilization period one month in advance.
 

For members who subscribe ON, OR AFTER, April 12, 2019.

Once the stabilization period is over, regular prices will come into effect and will therefore apply to your plan. You’ll be happily surprised by these once the stabilization period has come to an end. You will be notified of the end of the stabilization period one month in advance.

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Francesco
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I too spoke with a representative and he couldn't say either way. Really sucks!

Hello Francesco. Marius Daniel 20:06

 

hi Francesco De Luca 20:06

 

How may I help you? Marius Daniel 20:06

 

I'm a little concerned with the new wording regarding the intro pricing that has been changed. Francesco De Luca 20:07 The ultimate question is after the 3 monthes of extra 10% off, will I be keeping the price I'm paying now or not? Francesco De Luca 20:08

 

For the moment we don't have this information. Marius Daniel 20:08

 

Just so you know, a lot of people in the community hub are upset about this. Francesco De Luca 20:09

 

Rest assured,Francesco. Fizz will take care to find a viable solution. Marius Daniel 20:11

 

Anything else I may help you? Marius Daniel 20:11

 

Any idea when you will have the information? Francesco De Luca 20:12

 

Because as I understood it as it's written now, I will not be keeping my intro pricing regardless of whether i keep my plan. Francesco De Luca 20:13

 

I don't have an official information for the moment.Marius Daniel 20:14

It can’t be and I am very positive about it. Introductory prices will stay for current customers. Only new customers will be charged regular prices when the stabilization period ends.

When the dust is settled, more clarification will come to light. Customer representatives might not have all the information for now.

David
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Thanks for the post. If this truly turns out to be the case, I think it is proof they really have no clue at all about trying to keep customers happy or keeping to their word. Like all the rest of you I imagine, I couldn't care less about the extra 10% for three months if it means paying those additional "savings" back in the 2 months following the end of the "stabilization pricing". What a joke. We should have realized this when they can't even produce a SIM card that has the right APN settings built into it (what other company have you ever gone with where you have APN issues, right?). Maybe we should have read into that a bit more to foresee the future ;).

Francesco
Francesco

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I too chatted with a representaive and he couldn't give me an answer as to whether I would keep my intro pricing once the extra 10% off was done. When you read it, it means we'll lose our intro pricing. Plain and simple. I have to say this really sucks!

grace
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According to my understanding, the intro price will be removed, and the regular price will start after stabilization period.But for those who have signed before the regular price starts will be able to keep the into price as long as they don't change the plan.

To me there are two periods. The introductory period and the stabilization period. I took a screenshot of the information they had for the introductory period which I am attaching here. It says that as long as you don't change your plan, then you will get to keep the plan you signed up for during the introductory period. The stabilization period looks to be an entirely different beast.

@Oindo,

that's what i thought too!!!! but if you check the 2 pic of my post, the representative said the new discount will void the intro price :(((((
they are not going to honor their promise that got so many of us to give up our old plans and come here!!

Francesco
Francesco

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I feel really stupid now having switched myself and a total of 5 other people. For me, what sold me was the USA plan. I already had a great price with Koodo for 34$ for 2G data, unlimited text and picture messaging, unlimited calls, voicemail, Canada wide. 

 

I was getting USA for the same price of 34$ with Fizz. According to what the regular price will be, 46$ (instead of 34$), it doesn't make sense for me anymore.

 

Even without USA, and having canada-wide, the plan will be 38$ which will be 4$ more than what I was paying and picture messages didn't use my data.

 

I am really upset about all this. Will need to reconsider everything now. What a waste of my time!

 

This is not the right time for prepaid telecom carriers to be raising prices. Freedom Mobile just announced lower priced plans. Lucky Mobile, Chatr and Public Mobile have been lowering their prices as well.

If Fizz discontinues Introductory pricing after the stabilization period, unfortunately there won't be much customers who will stay with Fizz.

Mike
Mike

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What will happen if they increase the price?
A competitor will see the opportunity to have thousands of new customers in a couple of days.

Frédéric Malouin
Frédéric Malouin

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I will also be terminating my contract with Fizz in the event the introductory prices are not maintained. And they can expect to have this escalated in a consumer rights battle -- possibly legally binding due to false advertising.