mobile plan change blocked？

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Terry Tang
Terry Tang Posts: 3 ✭✭
in My Mobile
i was about to change mobile plan before beta test end in next 2 days. But Fizz sent me an email this morning at last moment automaticaly carrying over my current plan to next month, which i dont agree with the charging of $$. This is not early notification from Fizz. This is choosing plan on my behalf without my agreement. I am not happy with this. I tried to adjust plan myself but is currently blocked to do that, saying some change req to be processed, but thats not my request. Fizz pls fix it asap. Thx.

Answers

  • Mike
    Mike Posts: 20,751 ✭✭
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    You should contact them

     

    CHAT
    Please contact the support

    Go on this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
    Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon

    FACEBOOK
    Your can also send a message by facebook
    https://facebook.com/fizzca and click send a message (this is a bit slower)

    FORM
    You can also fill a contact form
    From the panel My Profile -> Contact Form (the subject are limited)

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