Answered question

Chat bubble no where to be found?

I joined Fizz for about 2 weeks but I've already had 2 major outages. On top of that, I couldn't find the chat bubble to talk to a customer service rep. What is going on Fizz??

Mike
Mike

Mike

User level
Level
4
5000 / 5000
points

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

CHAT
Please contact the support

Go on this page https://fizz.ca/en/contact-us, if you are not connect login

Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon

FACEBOOK
Your can also send a message by facebook
https://facebook.com/fizzca and click send a message (this is a bit slower)

FORM
You can also fill a contact form
From the panel My Profile -> Contact Form (the subject are limited)

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Other answers

Mike
Mike

Mike

User level
Level
4
5000 / 5000
points

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

CHAT
Please contact the support

Go on this page https://fizz.ca/en/contact-us, if you are not connect login

Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon

FACEBOOK
Your can also send a message by facebook
https://facebook.com/fizzca and click send a message (this is a bit slower)

FORM
You can also fill a contact form
From the panel My Profile -> Contact Form (the subject are limited)

Mike
Mike

Mike

User level
Level
4
5000 / 5000
points

I used 10 mins ago without any problem

Kovid
Kovid

Kovid

User level
Level
4
5000 / 5000
points

If you have any adblock extensions in your browser, you need to remove it or add fizz to the whitelist.. If not, the Fizz Chat Bubble will be blocked.

grace
grace

grace

User level
Level
1
422 / 750
points

Just file a complaint from you account. Fizz will respond to your request fast.

Christina
Christina

Christina

User level
Level
0
11 / 100
points

It also doesn't work for me neither. I don't have any blockers. How do you file a complaint?