Is the service down again? No Data/Internet but the phone shows Fizz LTE Full bars.

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Roman Mikhailov
Roman Mikhailov Posts: 3 ✭✭
in My Mobile
Iphone 6S, shows Fizz LTE Full bars... but no internet connection. Not able to run Speed Test, browse internet or send/receive message via apps. Is the service down again?

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  • Irene
    Irene Posts: 4,107 ✭✭
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    I can receive call etc
  • Roman Mikhailov
    Roman Mikhailov Posts: 3 ✭✭
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    calls, sms, voicemail work. but not Internet (Data)
  • Roman Mikhailov
    Roman Mikhailov Posts: 3 ✭✭
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    Reboot Helped, but LTE speed test shows 37.3 mbs down 14.4 up. Kinda slow for LTE no?
  • Kevin Guitteaud
    Kevin Guitteaud Posts: 1 ✭✭
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    I have no LTE for the past 48h and im unable to contact their crappy support. Reboot, plane mode, nothing reset network provider setting to default.....nothing helped
  • Irene
    Irene Posts: 4,107 ✭✭
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    @roman check this out
    https://www.opensignal.com/reports/2018/02/canada/state-of-the-mobile-network
    Average speed
    BELL 35M
    Rogers 27M
    Telus 44M
  • Sebastien
    Sebastien Posts: 2,127 ✭✭
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    Works fine for me
  • Rayl
    Rayl Posts: 122 ✭✭
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    Just test VoIP call over LTE network, work fine for me.
  • Maíra D.
    Maíra D. Posts: 2 ✭✭
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    I'm two days without data.. the bars are full as well. I'm in Ottawa
  • zorero
    zorero Posts: 9 ✭✭
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    Had the same problem the whole day.
    Just did a reboot and it helped.
  • Kovid
    Kovid Posts: 588 ✭✭
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    There has not been any wide-spread issue today.
    The problem might be with your phone. You should clear the cache, check to see if your APN parameters have changed as a result of yesterday outage, and reboot your phone. If all of this does not fix your problem, reach out to Fizz by chat for help. use the following link: https://fizz.ca/en/contact-us
  • Whizz
    Whizz Posts: 19,109 admin
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    Happy to hear it's working for you @Roman :)
    Jay
  • Novel Dey
    Novel Dey Posts: 2 ✭✭
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    When I active my cellular data, the LTE shows up but when I surf the internet, a message pops up saying I need to connect to wifi, I don't have network tried rebooting too. Nothing is working. Calls, Texting works but can't receive message for google or outlook 2 step verification codes. calling works.
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