Answered question

Concerned customers wanting answers regarding recent outages.

Dear Fizz Team,

This post is in regards to the two large outages we experienced I the last 2 weeks. Today and on March 25th.

As concerned customers, asking ourselves if we've made the right choice joining Fizz, we believe the Fizz staff owes us an explanation as to what the root cause was for these two large outages.

Deep in our hearts , we are hoping these outages were at least for a good reason. Like an outage in an attempt to upgrade your services to make them more stable, implementing a fix for 2FA or fixing the wide range of SMS/MMS problems.

I think at this point, we deserve to know. Giving us no explanation just makes us wonder when the next outage will be. It's with that uncertainty that you'll will start loosing customers... Even the most faithful that have been with you since day one.

Sincerely, Fizz Customers.

Hello Martin ,

We understand your wish to know more, but for competitive and strategic reasons, we will not reveal additional technical details.

What is important at this stage is that you are made aware of the situation, as well as its impacts on your mobile services. We aim at being as transparent as possible with you to help you make the choices that correspond to your needs. We are currently taking all necessary measures to make our service much more reliable, and sturdy. For more information : https://fizz.ca/en. Thank you for your trust and understanding.

Have a nice day!

Marius Daniel

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Martin,
I absolutely agree with you.
There was another outage in December but Fizz has been tight-lipped all along.
We are not kids crying for candies (data). At least show some respect for the customers and provide some kind of explanation.

More information would be nice but it would probably be general and vague. I don’t think I have ever seen a carrier offer any explanation for an outage.

grace
grace

grace

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General info is good.

Sergio
Sergio

Sergio

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I totaly agree !

Katerina Gurkova
Katerina Gurkova

Katerina Gurkova

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Totally agree! I wanna know what is going on and what will be going on.
Honestly, today I bought a SIM of PM to take it with me and to be ready to activate it if it's another outage.

Chris
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Chris

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A part of me agrees, but another part disagrees... many mobile providers have downtime and dont discuss what the reasoning is, and for a simple reason, we simply would not know what they were talking about unless we studied at making our own mobile providers.

Fizzy
Fizzy

Fizzy

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If we file too many complaints, they won't have resources to work on the network issues and answer complaints. And they may be forced to close up shop.

They have to improve network stability and convince us it is reliable, then we can help rebuild the customer base.

 

Mobile is up again, but you most likely already know.

Please close this post by clicking on the button Make this a best answer?

 

I notice that Fizz has blocked all questions I have been trying to post;
Anyone else with the same observation.

Sorry Martin if I use this thread because I can not open a thread. I have been trying since yesterday.

Fizzy
Fizzy

Fizzy

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@Ed V, it could be you posted too many times.

You are probably under moderator approval to review your posts.

@Fizzy:
I was actually more active on the forum yesterday because of the outage and so were many of us.
Yet, I was not the leader of the day. I was monitoring the outage and answered questions.
I submitted only 1 post at the end of the day and it was blocked.