My internet has been out for hours and the messenger chat takes an hour between message. They also have only suggested things that are insulting to anyone of medium intelligence...
Trevor
The chat does not work when Fizz's support is overwhelmed with requests.
Here we are users, we do not know the answer.
Check the led status. If one of the 2...
This is a continuation of a previous question https://community.fizz.ca/questions/2202006-modem-system-time-incorrect I am not the one who selected the "best answer" there, I...
Hey Folks,
Thank you all for your feedback and for bringing this issue up. Our teams are investigating to see what can be causing the problem. If there are others that are...
I bought a new internet with the modem and all the technicians came to install it but the problem is the Internet keeps slowing down every 3 hours, and the only way to make It...
Hi Jessi
Sorry you are having internet issues.
If the problem continues, you can try factory reset of the modem by pressing and holding down the small button behind the...
System time in the web gui for the modem, at 192.168.0.1 for router mode or 192.168.100.1 for bridge mode, shows one hour ahead (of EST) for me. Is this the case for others too?
Everyone else (including me) has the correct time, so it seems like it is just you. Try doing a factory reset of the modem and let us know if that resolves the issue.
Hi!
I'm moving in a couple of months and I will keep my Fizz internet at the new location.
The room where I want to put the modem has a cable run, but it will not have...
Warren,
Once you have scheduled your moving date, contact Fizz to inform them of your specific needs.
To do so, log into your Fizz account.
Make your way to the Solution Hub...
