This is a continuation of a previous question https://community.fizz.ca/questions/2202006-modem-system-time-incorrect I am not the one who selected the "best answer" there, I...
Hey Folks,
Thank you all for your feedback and for bringing this issue up. Our teams are investigating to see what can be causing the problem. If there are others that are...
System time in the web gui for the modem, at 192.168.0.1 for router mode or 192.168.100.1 for bridge mode, shows one hour ahead (of EST) for me. Is this the case for others too?
Everyone else (including me) has the correct time, so it seems like it is just you. Try doing a factory reset of the modem and let us know if that resolves the issue.
I'm losing Internet connectivity every 2-3 days at the same time of day. Each time, when I connect to the modem I see that the WAN up-time has been reset to 00:00, and the LAN...
Hello Jonathan,
I apologize for the situation that you have experienced while you've tried to use your services.
After having a look at your account and connection, from...
My account got frozen due to a card payment issue, I made a manual payment about 2 hours ago and got an email right away saying the payment went through and my account is...
Nick wait a few more...it can take few hours after a reactivation to be ok. Usually, when you make your payment the system needs up to 2 hours for your payment to pass, if you...
My Wi-Fi constantly drops out during work calls. The speed is fast when connected. I’m not sure if I should change my air fairness or band steering settings? Please help!
First of all,
1 - I would try another computer to see if the problem is the same.
2 - Try to go near your wifi see if this improve thing
3 - Try to go wire instead of...
