Answered question

Status of our services April 2, 2019 (Resolved)

April 2, 2019 5:30 p.m. - Service has now been completely re-established. Your phone should automatically reconnect to the network within the next few minutes, if not please proceed with a restart of the device. Fizz apologizes for the inconvenience this may have caused you.

April 2, 2019 3:45 p.m. - Some members have started to see their service come back. Our teams are pursuing their efforts to solve the situation as soon as possible for all our members.

April 2, 2019 11:15 a.m. - Fizz is aware that some of its members cannot use their mobile services. The issue has been identified and a dedicated team is currently working to address it. As soon as we have any significant development to communicate to you, we’ll post an update.  

Fizz apologizes for the inconvenience this may be causing you. 

April 2, 2019 9:40 a.m. - We noticed some instabilities on our network, which would explain why some members cannot use their services. We're currently investigating to pinpoint the cause as soon as possible. 

Whizz
Whizz

Whizz

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Level
4
5000 / 5000
points
Team
Whizz
Whizz

Whizz

User level
Level
4
5000 / 5000
points
Team

April 2, 2019 5:30 p.m. - Service has now been completely re-established. Your phone should automatically reconnect to the network within the next few minutes, if not please proceed with a restart of the device. Fizz apologizes for the inconvenience this may have caused you.

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Other answers

Roudny
Roudny

Roudny

User level
Level
0
42 / 100
points

It happens too often.

Wayne
Wayne

Wayne

User level
Level
2
1379 / 2000
points

Please make it more reliable.

Rhys Boswarva
Rhys Boswarva

Rhys Boswarva

User level
Level
0
45 / 100
points

better not be all day long this time

Nina Kun
Nina Kun

Nina Kun

User level
Level
0
24 / 100
points

le plus tot possible SVP

Fizzy
Fizzy

Fizzy

User level
Level
4
5000 / 5000
points

Thanks for update. Please fix asap.

Hadi
Hadi

Hadi

User level
Level
0
22 / 100
points

Come on people I was trying to make some calls here.

Leifuer
Leifuer

Leifuer

User level
Level
3
4328 / 5000
points

Fizzoutage is coming again!!! Watch out!!!

Arnaud Buchholz
Arnaud Buchholz

Arnaud Buchholz

User level
Level
0
13 / 100
points

Guys,

I don't want extra data, I'd prefer have a reliable network...

Juan Medina
Juan Medina

Juan Medina

User level
Level
0
64 / 100
points

Sure you guys noticed the outage after we posted several times but, this seems to be happening too often.

Please make a complete fix and found the root cause

In case this happens, why don't you use a fallback network?
Can people that use roaming at the moment can confirm if it is working or not now?

Roy Shoyer-Sadeh
Roy Shoyer-Sadeh

Roy Shoyer-Sadeh

User level
Level
0
11 / 100
points

Guys, I use this phone for work.
It happens too often.
I'm off to a different net.

Mia
Mia

Mia

User level
Level
0
23 / 100
points

Not impressed, Fizz! I find myself shopping elsewhere for a new phone plan. Get your act together, please! We need service, not extra GB.

Dallaire_M
Dallaire_M

Dallaire_M

User level
Level
2
1861 / 2000
points

We cannot tolerate this every weeks... What is going on Fizz ?
Many of us will switch to another service provider...

Lance
Lance

Lance

User level
Level
0
35 / 100
points

Ouch! Two major outages in a very short time frame.. Fizz is unfortunately going to have customers transition to other providers!

Richard Cliche
Richard Cliche

Richard Cliche

User level
Level
0
13 / 100
points

Whatever you do, do not offer "2 Gigs of free Data" again. This is an insult to people who need their phones for work and already have all the data they need under their plan. On the last outage on March 25 I lost a full day's work as an Uber driver. Again today, I'm back home waiting for the network to come back up.

karine
karine

karine

User level
Level
0
12 / 100
points

Seriously... Starting to be not reliable this service... When you're waiting for important calls and then this happens...

Dragos
Dragos

Dragos

User level
Level
1
157 / 750
points

Yup. Network down again. It seems that this is the weekly outage. Getting used to it. Sad. Unreliable.

Yegui Cai
Yegui Cai

Yegui Cai

User level
Level
0
11 / 100
points

take your business seriously, ok? otherwise, i have to switch to a more reliable provided. i will get you a second chance.

Émile
Émile

Émile

User level
Level
0
31 / 100
points

hoping you'll find ways to fix all that

Nicolas Payette
Nicolas Payette

Nicolas Payette

User level
Level
0
43 / 100
points

Same here, I use my phone for work, this is REALLY troublesome.

I'm loosing way more $ than I am saving, 2GB of data really doesn't cut it. Mobile phone like internet is a critical service where uptime needs to be perfect. I don't mind a few dropped call here and there, but 15 hours outage every week is clearly not a professional service nor an acceptable one.

GO back in BETA and discount your service more until you actually have a reasonable uptime FIZZ.

Nicolas
Nicolas

Nicolas

User level
Level
0
21 / 100
points

Here we go again! Can they beat the 15hrs like last time?

jmam
jmam

jmam

User level
Level
1
249 / 750
points

Can we get a notification or a SMS when the service will be back on?

Eder
Eder

Eder

User level
Level
3
4341 / 5000
points

Whizz:
can you explain what is going on.
What happened last week and what is going now
can expect the same outage every week

Mitch
Mitch

Mitch

User level
Level
0
14 / 100
points

Please try to solve that problem or you gonna lose clients.
Hope it's resolve soon.

rleema
rleema

rleema

User level
Level
1
114 / 750
points

Having us fallback onto say Videotron's network for roaming would at least allow people to have calls and texts. I would imagine this would be the most probably plan to have a fallback as Videotron is the parent company. Otherwise this is quite unacceptable for many users.