Answered question

Can't log into BMO app or website on Fizz mobile data

Like other users I can't log into the BMO app or even their website when I'm connected to Fizz mobile data. I've cleared my browser cache and it still doesn't work. I get a 'We lost connection!' error when I try to log into the app and a 404 error when I try to open http://www.bmo.com. The second I connect to my home Wi-Fi network, I can connect to both, no problems. The 404 error in particular is confusing — it makes me wonder if Fizz is adding variables to the URL string (GET/POST). That would be beyond illegal but I wouldn't put anything past Fizz at this point.

Daniel Reeders
Daniel Reeders

Daniel Reeders

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Sergio
Sergio

Sergio

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Haved you tried with another browser just to eliminate browser error.
I tried on my phone (s6) and it is working fine.

Daniel Reeders
Daniel Reeders

Daniel Reeders

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@SylvainD — read my comment: I can connect perfectly when I use Wi-Fi or a VPN. The only time I can't connect is when I use Fizz mobile data. So it's obviously not an app or browser problem!

I saw this problem been reported from other users. Therefore, it seems not link with a specific device but it seems to be a fizz problem.
Contact the support in order to let the know.

I had the same problem with the BMO app on Fizz network with a iPhone X. When I get into wifi, it works fine but not on LTE/3G. Along with the current outage and 2FA issues, I'm starting to question if it is better to move to another carrier.

Daniel Reeders
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@Ed V — Yes of course I've reached out to Fizz customer service about the problem, and I look forward to hearing from them in the usual week's time (or two) :P