Answered question

Incorrect Amount charged on Credit Card

My Bill amount was 36.62$, but i was charged 39.62$. What should i do to get the balance refund? Where should i raise the issue.

Amruta Salunke
Amruta Salunke

Amruta Salunke

User level
Level
0
1 / 100
point

Hello Amruta Salunke,

In order to be able to help you, please contact us via Facebook Messenger or Live Chat. On the following link you will find information regarding how you can do that: https://fizz.ca/en/contact-us .

Thank you very much for your understanding.
Have a wonderful day!
-Bogdan

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Other answers

Log to your Fizz Account : https://fizz.ca/en

  • My Plans ---> Transaction History ---> Then select your transaction Date
  • .
    Voila, here's your bill. (don't forget the taxes) as irene said

Oh, and you are no dealing with Fizz personnel in here... you are in the Community Hub. We can't accès your account or for that matter, any Fizz administrative tools.

I had the same issue last month where my credit card was overcharged.
I contacted Fizz by chat and they asked for some screenshots of my credit card report and I got the refund.

There support is awfull, I have two numbers under my account with same exact options yet one is randomly $3 more. Numb skulls support agents cant do basic math and are telling me it's tax? Seriously? Over a week and they close my ticket with no reason and when I followed up got "are technical team is looking into it".

Sebastien
Sebastien

Sebastien

User level
Level
4
5000 / 5000
points

Should be the taxes!

I was charged for voicemail, then my free voicemail upgrade ADDED another $1 to my bill. I got an immediate refund last month when I contacted customer service though.

grace
grace

grace

User level
Level
1
422 / 750
points

Contact fizz by chat or facebook, and provide the proof of your credit card being overcharged. They should refund you.