Answered question

Unable to receive text but able to send text?

Hello!
I am able to send some texts, get calls, do calls...but i dont receive any texts...
I did reset my phone, updated the OS etc...

Its been 2-3 days now...I am really not liking this.

Kevin Francis Cespedes
Kevin Francis Cespedes

Kevin Francis Cespedes

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Level
0
14 / 100
points

Hello Kevin Francis Cespedes,

In order to be able to help you, please contact us via Facebook Messenger or Live Chat. On the following link you will find information regarding how you can do that: https://fizz.ca/en/contact-us .

Thank you very much for your understanding.
Have a wonderful day!
-Bogdan

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Other answers

kobray
kobray

kobray

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Level
2
1411 / 2000
points

try clearing the cache of your phone

Donc, c'est mieux de contacter fizz

Chat

To chat with us, make sure that:

  • You'relogged intoyour Fizz account.
  • You're active on a help page.
  • You're within the business hours: Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST).
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If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

 

 

irene
irene

irene

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5000 / 5000
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Fizz ask to contact by chat

 

Chat

 

To chat with us, make sure that:

 

    You're logged into your Fizz account.

    You're active on a help page.

    You're within the business hours: Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST).

    You have disabled any ad blockers in your browser.

 

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

Kovid
Kovid

Kovid

User level
Level
4
5000 / 5000
points

Please listen to the Whizz.
The forum can not help on this.

Fizzy
Fizzy

Fizzy

User level
Level
4
5000 / 5000
points

You need to do as Whizz says. Contact Fizz customer service.
We are customers like you, we cannot fix this issue. Good luck!