Answered question

Why am I being charged 10 cents per minutes for calls when I bought a 60 minutes pack?

I bought a 60 minutes for calls pack and made a couple calls. When I look how many minutes I used it says 0. I looked at my wallet and my calls were charged to my wallet 10 cents per minutes instead. Is that a bug, or do I need to activate my minutes or something?

Bigjac09
Bigjac09

Bigjac09

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Hello Bigjac09,

In order to be able to help you, please contact us via Facebook Messenger or Live Chat. On the following link you will find information regarding how you can do that: https://fizz.ca/en/contact-us .

Thank you very much for your understanding.
Have a wonderful day!
-Bogdan

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Other answers

The add-ons are applied when you buy. Do you have a Quebec coverage and you call outside Quebec?

If you selected the Quebec coverage in your plan, consider buying a Travel Add-on or an International call Add-on to make your calls to Canada or the United States.

Bigjac09
Bigjac09

Bigjac09

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They were local call from Montreal, where I live, or 800 commercial numbers. They were all incoming calls.

Therefore, I believe is a bug

since

 

How long does it take to activate an Add-On? How long does it last?

Add-Ons are active immediately. They’re valid until the end of your next payment cycle.

In other words, if there are 10 days left on your current payment cycle, your Add-On will be valid for approximately 40 days.

 

Contact the support

CHAT

Go on this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon

FACEBOOK
Your can also send a message by facebook
https://facebook.com/fizzca and click send a message (this is a bit slower)

FORM
You can also fill a contact form
From the panel My Profile -> Contact Form (the subject are limited)

 

 

Therefore, I believe is a bug

 

since, from this page https://fizz.ca/en/faq/what-is-an-add-on-and-how-do-i-buy-one 

 

How long does it take to activate an Add-On? How long does it last?

 

Add-Ons are active immediately. They’re valid until the end of your next payment cycle.

 

In other words, if there are 10 days left on your current payment cycle, your Add-On will be valid for approximately 40 days.

 

 

 

Contact the support

 

CHAT

Go on this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon

FACEBOOK
Your can also send a message by facebook
https://facebook.com/fizzca and click send a message (this is a bit slower)

 

 

FORM
You can also fill a contact form
From the panel My Profile -> Contact Form (the subject are limited)