Answered question

cannot send/receive sms or multimedia texts

just ported my cell# over to fizz 48hrs ago and cannot send/receive SMS texts. APN settings are completed. service centre number 4385200092 is setup ok. roaming auto retrieve for texts is on. but still can't receive sms or texts with pics. Data, calls/voice seem to be working fine.
I have a LG X Power 2yr old phone. is this a network or phone issue??

Scott
Scott

Scott

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gremiobr
gremiobr

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Try to contact Fiiz by:
CHAT
Go on this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon.
FACEBOOK
You can also send a message by Facebook
https://facebook.com/fizzca and click send a message (this is a bit slower)

Charles
Charles

Charles

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Mike
Mike

Mike

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il semble que n'est pas compatible, cependant, depend du model exact

Mike
Mike

Mike

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Can you give the exact model
If you have the LG K210 seems to be compatible, therefore, the problem is not the model

Did you input APN parametera by yourself or you used config files given by Fizz. If not try both.
Look also to this page
You should be able to send or receive MMS check your APN settings https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

Marc-André
Marc-André

Marc-André

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As said by Sergio, you probably need to enter the APN Setting manually. Some older phone doesn't receive config messages but still, support Fizz by entering the config manually. That's what I did on my wife phone, a Galaxy Grand Prime, works like a charm.

M
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M

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This is normal by fizz