Answered question

Canada Post issue with return modem barcode?

I cancelled my home internet and received a barcode that Fizz says Canada Post will scan and prepare the return. Well I just passed by my local Canada Post and the clerk could not do anything. She scanned it, Fizz was listed on her screen but no label printed or any other activity.
As I have to return it by April 11 or be billed $150, I am wondering if anyone else had a similiar issues

Thanks

Pete29
Pete29

Pete29

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Not sure if you can choose your own answers as best answer...
.

  • Here is a way if you can't, select this post. If you can i'll edit my post
  • .
    -Pete29
    Apprenti 1/5
    Thanks to everyone for their replies. The issue is now resolved after using the Canada Post office in Complexe Desjardins.
    The issue was not in the barcode but the Cana Post employee at Jean Coutu being unaware how the barcode works.

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That's bizarre, I also have to return a modem, and I was given the barcode. Have you tried in another Canada Post location? Ill try myself and report back. But according to what I understand, the barcode allows Canada Post to print out a return label for free.

Pete29
Pete29

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I only tried one Canada Post in a Jean Coutu, so hoping the next one will know what to do with the barcode.

ZGuo
ZGuo

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Just wondering why you give up fizz internet…curious though

@zhi jun Guo

There are several possible reasons for returning the modem.

- Cancellation of service

- Defective modem needs to be replaced.

- Some people dislike the wifi capabilities if the Hitron modem.

Dallaire_M
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You should contact Fizz, probably a glitch with the bar code that you received. They should resend you another one.

Pete29
Pete29

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I had the barcode with me, but the Canada post clerk did not seem to know what to do after scanning it. Hoping that the next Canada Post I visit has better luck

If you still have issues with this at another post office as well, contact Fizz asap and have them send another code and have them extend the return date so you do not end up with another headache.

Pete29
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Thanks to everyone for their replies. The issue is now resolved after using the Canada Post office in Complexe Desjardins.
The issue was not in the barcode but the Cana Post employee at Jean Coutu being unaware how the barcode works.