Canada Post issue with return modem barcode?

That's bizarre, I also have to return a modem, and I was given the barcode. Have you tried in another Canada Post location? Ill try myself and report back. But according to what I understand, the barcode allows Canada Post to print out a return label for free.

I only tried one Canada Post in a Jean Coutu, so hoping the next one will know what to do with the barcode.

Just wondering why you give up fizz internet…curious though

I hade no issue to return it!
Fizz will also send you a code by email that you have to provide to Canada Post, maybe you forgot that?

@zhi jun Guo

There are several possible reasons for returning the modem.

- Cancellation of service

- Defective modem needs to be replaced.

- Some people dislike the wifi capabilities if the Hitron modem.

You should contact Fizz, probably a glitch with the bar code that you received. They should resend you another one.

I had the barcode with me, but the Canada post clerk did not seem to know what to do after scanning it. Hoping that the next Canada Post I visit has better luck

If you still have issues with this at another post office as well, contact Fizz asap and have them send another code and have them extend the return date so you do not end up with another headache.

Thanks to everyone for their replies. The issue is now resolved after using the Canada Post office in Complexe Desjardins.
The issue was not in the barcode but the Cana Post employee at Jean Coutu being unaware how the barcode works.

Thank's for the follow up

Can you please close the post clicking on the button the best answer

No, you cannot select your own answer