Answered question

I just activated SIM card, but it seems I only can make outgoing call, can't receive any income call, what should I do?

I just activated SIM card, but it seems I only can make outgoing call, can't receive any income call, what should I do?

Sunny Zhang
Sunny Zhang

Sunny Zhang

User level
Level
0
1 / 100
point
Whizz
Whizz

Whizz

User level
Level
4
5000 / 5000
points
Team

Hi Sunny,

if you're still experiencing this issue, in order to be able to help you further, I'm kindly asking you to contact us in private by chat or Facebook messenger. You can find the info for reaching us on the following link: https://fizz.ca/en/contact-us.

Have a great day!
Radu

Did you find this useful ?

No (0)

Yes (0)

0% of users found this answer useful

Other answers

Marc
Marc

Marc

User level
Level
2
1085 / 2000
points

Porting old phone number might not be successful.

Fizzy
Fizzy

Fizzy

User level
Level
4
5000 / 5000
points

I'm guessing you ported your number over.

The port happens in 2 steps. The port has been setup by Fizz. Now your old provider has to give up the number to Fizz. Once that happens, you'll have full sevice.

So, if you call your number now, it will probably ring with your old provider, as the port is not yet complete.

Youssef Karkache
Youssef Karkache

Youssef Karkache

User level
Level
0
76 / 100
points

I had the same issue today. It’s not completely ported you have to wait 2-3 hours so you can get your full service

Sajid Sabrai
Sajid Sabrai

Sajid Sabrai

User level
Level
0
12 / 100
points

Don't worry, it happened to me too with 2 numbers.... it will take some time before they bring your number from your old carrier. Max 24h and it will be done, normally, it takes 2-4h.