I just activated SIM card, but it seems I only can make outgoing call, can't receive any income call

Sunny Zhang
Sunny Zhang Posts: 1 ✭✭
I just activated SIM card, but it seems I only can make outgoing call, can't receive any income call, what should I do?

Answers

  • Anne H. #1344
    Anne H. #1344 Posts: 648 ✭✭
    Wait your old phone number be ported and you'll have full service , both in and out.
  • Marc H. #309
    Marc H. #309 Posts: 92 ✭✭
    Porting old phone number might not be successful.
  • DavidP
    DavidP Posts: 301 ✭✭
    It can take up to two hours for your phone number to be fully ported https://fizz.ca/en/faq/i-just-activated-my-plan-how-long-before-i-can-use-my-phone
  • Serge O. #3665
    Serge O. #3665 Posts: 535 ✭✭
    Maby your APN are not complètent setup yet !
  • Youssef Karkache
    Youssef Karkache Posts: 7 ✭✭
    I had the same issue today. It’s not completely ported you have to wait 2-3 hours so you can get your full service
  • Sajid Sabrai
    Sajid Sabrai Posts: 1 ✭✭
    Don't worry, it happened to me too with 2 numbers.... it will take some time before they bring your number from your old carrier. Max 24h and it will be done, normally, it takes 2-4h.
  • Whizz
    Whizz Posts: 18,817 admin
    Hi Sunny,
    if you're still experiencing this issue, in order to be able to help you further, I'm kindly asking you to contact us in private by chat or Facebook messenger. You can find the info for reaching us on the following link: https://fizz.ca/en/contact-us.
    Have a great day!
    Radu
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