Answered question

Fizz offers compensation for blackout...is this enough?

Compensation for yesterday's blackout. Is this enough ?

On March 25, technical issues impacted our mobile services. Everything is now back on track.

We understand that your mobile services are an important means of communication for you. That is why all Fizz members who were impacted by this outage will receive on April 9, 2019, 2 GB of mobile data per plan in the form of two perks of 1 GB each.

Your Fizz perks*, offered as part of the My Rewards program, will be in your Fizz account 220xxxxxx, under My Rewards.

Again, please accept our sincerest apologies.

Ken
Ken

Ken

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Level
4
5000 / 5000
points
redhead
redhead

redhead

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4
5000 / 5000
points

Got the same email. It is a nice gesture.

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humonculi
humonculi

humonculi

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1
578 / 750
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I got the email too. To be honest I find it useless with the plan I have and losing service for a whole day is worth some kind of money compensation and not some 2 gb of data that I'm never going to use

ThomasK
ThomasK

ThomasK

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Level
4
5000 / 5000
points

I'm ok on this.

Andrei
Andrei

Andrei

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3
3501 / 5000
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Not much indeed but better then nothing for sure.I don't remember being compensated with anything after the first three blackouts we had.It's progress.

I got the email too, I really feel they should have addressed the lack of communication too. Why no emails yesterday about the service being down?? I though my phone was dead must have pulled out my sim card at least 5 times.
Also agree that the 2GB aren't really a luxury that they are giving back, I always have a lot of data roll over...

Wayne
Wayne

Wayne

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2
1379 / 2000
points

at least fizz did something.

Eder
Eder

Eder

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Level
4
5000 / 5000
points

I was seriously considering switching to PM, but I am willing to stick around longer since they are offering some kind of compensation

Victor
Victor

Victor

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Level
3
2766 / 5000
points

2 GB for a terrible day? nah i don't care about the 2GB. I care more about how they treat their customers, about the way they communicate and they act when xx happens. The person in charge of communications should change the way Fizz is acting, transparency is the best way to keep your customers (I lost 2 referrals yesterday they moved out just because they decided that Fizz is not a serious company) and to be honest I feel the same..

 

Catherine E
Catherine E

Catherine E

User level
Level
1
232 / 750
points

I find the compensation to be a good joke, at least its a kind of apology but does not replace a business day without a telephone.. Im anyway leaving to PM for now as they cant fix voicemail issues on FIZZEXT among all the issues.

Hey Folks,

Thank you for the generous feedback! Much appreciated! I understand that there are many things we could have done better or improve on and will definitely take your feedback back to our team. Once again, thank you all for your patience :)

Jay

Fizzy
Fizzy

Fizzy

User level
Level
4
5000 / 5000
points

The compensation is well played by Fizz.

Most customers will be happy and it doesn't involve the need for refunds.

 

@Ken, you really should block out private info on your post.

Nvm, I just realized we can't update our questions.

Barry
Barry

Barry

User level
Level
1
416 / 750
points

A discount off an upcoming bill would be more fair imo.. data for a few months is just a throwaway for them.

Alexandre Lebel
Alexandre Lebel

Alexandre Lebel

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Level
0
43 / 100
points

Better than nothing, but I'm still switching away from this service as soon as beta pricing comes to an end.

There's no away I can afford to take the risk of being unreachable for a while day like it happened yesterday, there's no excuse for that.

For the kind of outage we had yesterday, i'd expect and would find fair a month free. This wasn't a one hour outage or a 2 hr outage, it was practically a whole day of outage. I spoke to other friends who I recommended to Fizz, and they are of the similar opinion. Having no 911 access, and no access to cellular or data at all is completely unacceptable. Especially in this day and age where people no longer have a home phone, and Cellphone is pretty much their phone, computer, and the sole method of communication. 2GB of data is pretty much a slap on the face, and I am quite shocked that people are happy about it.

Hi,

Got the same email. I can not say that it will somehow change my opinion about Fizz.

Who already switch to a new wireless provider?

#leaveFizz #timetochangesmth

Mohammed
Mohammed

Mohammed

User level
Level
0
33 / 100
points

isn't much

Marc
Marc

Marc

User level
Level
2
1085 / 2000
points

not enough.

Donato
Donato

Donato

User level
Level
0
12 / 100
points

i think they are laughing at us, 2$ worth of data when i already have 17gigs and roll over data as well

This has become so sad at how people are so dependant on their phones now of days and feel entitled to everything. In my opinion, if you arent happy with the service that YOU agreed to... just leave, it was clearly stated that issues would occur, Fizz had no reason to even give free data, if this were rogers or bell or anyone else, you wouldnt see anything. I was with public mobile and had a week of downtime. I didnt even get a penny worth.

And to point out a few things, even if Fizz communicated and said what the issue was, unless you work in the mobile networking department, you wont have a clue what they are talking about. That is effectively why Rogers and Bell dont mention what caused the issue either. And not to be rude to anyone, but if your texts were so important, you wouldnt even be using a low cost mobile provider... Please people, read before you buy things....

willco
willco

willco

User level
Level
1
109 / 750
points

The compensation is fair in my opinion (could always be better). At the end of the day, I'd rather just move on and keep contributing with our findings / issues to help them try and improve the service. If not, there are always other alternatives out there.