Answered question

Incoming calls keeps being disconnected after 2 minutes, what do I do?

I have unlimited in-province calls, and received a call today from my vet - kind of important, what with my cat being sick - and she had limited time to talk, and after about 1 minute in the call I hear a loud * beep beep beep *. Then a minute later, the call just dropped for no reason. I had decent signal. On Fizz (not Fizz Ext.). I tried rebooting the phone and reselecting the network and it still happens. She called back 3 times then had to go...

This is really frustrating. The service is not "back up". It's barely working.

Where do we have to go to complain that they actually do something about this? This is really getting frustrating!

Melyssa
Melyssa

Melyssa

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I was just about to write the same thing. 3 beeps and call drops. This issue is an old one that hasn't happened to me since last fall. I think it's back again because of yesterday's service outage. Hopefully it will be fixed quickly.

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Mike
Mike

Mike

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For me in MTL 3:35 and counting

Mike
Mike

Mike

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To contact fizz

 

Contact fizz https://fizz.ca/en/faq/i-ordered-sim-card-but-havent-received-it-what-do-i-do
Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon


Your can also send a message by facebook
https://facebook.com/fizzca and click send a message (this is a bit slower)

 

toaster
toaster

toaster

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Same issue here. 3 beeps heard only on my side of conversation and then a minute before 3 more beeps and disconnection. Happened at around 12pm

E S
E S

E S

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This service is so infuriating it's getting to be insane.

Normster
Normster

Normster

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Service seems to drop after 2 mins for me in Montreal ...
But I get only 1 beep before it drops.

Mike
Mike

Mike

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A user after having talked with the support report that they are working on it

Kevin
Kevin

Kevin

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Did you try to reboot your phone?

Melyssa
Melyssa

Melyssa

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The problem went away around noon yesterday. I was able to be on a call for more than 5 minutes then, and have only received several very short calls since, though, so I can't say if it's holding up.

Elizabeth SAINT
Elizabeth SAINT

Elizabeth SAINT

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Same problem here! It started yesterday at around lunchtime. The person has to call me back three times in a row, as my call kept dropping after giving me three loud beeps.
Just got to test whether Fizz service was back on, and it did the same again! 3 beeps after 1-ish minute of conversation and, the call drops.
Thought originally it was a phone issue, but it seems to be network related. For info, I'm in Ottawa and on Android.