Answered question

no text messages - ottawa?

currently our samsung android j2 phone is unable to send/receive text messages. no network icon in upper right hand corner. we get "unable to send..." message. re-started a few times, even removed battery to reboot. calling sometimes works. my wife also has a samsung android (different model though) and has had virtually no issues up to now on fizz. this problem has been going on since a month, very frustrating! should I get a new SIM card? or is this a network issue?

rodney Murphy
rodney Murphy

rodney Murphy

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Hi Rodney,

In order to be able to help you further, I'm kindly asking you to contact us in private by chat or Facebook messenger. You can find the info for reaching us on the following link: https://fizz.ca/en/contact-us.

Have a great day!
Radu

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Wayne
Wayne

Wayne

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Text is work, just tested.