Answered question

Anybody know how to cancel or unsubscribe my Fizz plan?

Anybody know how to cancel or unsubscribe my Fizz plan?, and my payment date is 28 March, and "Change Plan" function in my account has been DISABLED, and there is NO Cancellation function visible in my account page and all sub pages. Any helpful hint welcome, Thank.

tiebang wang
tiebang wang

tiebang wang

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Barry
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Barry

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Go to one of the help topics (e.g.: https://fizz.ca/faq/i-ordered-sim-card-how-long-will-it-t...)

while logged in and wait for the chat bubble to appear and chat with an agent.

tiebang wang
tiebang wang

tiebang wang

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Mike, I have no "unsubscribe" or cancel function in my account, "Change Plan" seems disabled, when I click on it, the page refresh itself only.

If you can't change or unsubscribe to your plan, it may be already in the process of been cancelled.

 

Restart your device/app/browser and try to login into your account again, if it's the same, contact them and ask them the status of your account.

 

Good luck

It is also possible the time that allowed you to change/cancel your plan has passed (48 hours before the end of your plan) In that case, you will have to wait for the start of the next cycle on the 28 of march.

tiebang wang
tiebang wang

tiebang wang

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thank you all, I got a chat, and the rep told me to escalate my request, she let me just wait for email response

Normster
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Normster

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Log into Fizz and click on ‘my plan’ then on ‘unsubscribe’ ...
Good luck !

tiebang wang
tiebang wang

tiebang wang

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Look, I do not have those functions to unsub

tiebang wang
tiebang wang

tiebang wang

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Official response I Got:
To unsubscribe your plan, you have to access your account, click on My Plans, Manage plan, Unsubscribe but only after this billing cycle will end due the fact that is less than 48h until the new one.
Thank you for collaboration and understanding!

Kevin
Kevin

Kevin

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You need to unsubscribe

https://fizz.ca/en/faq/unsubscribe