port number from fido , shall I do something on fido side to cancel ?

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Ricardo Theisen
Ricardo Theisen Posts: 1 ✭✭
in My Mobile
I did the port number from fido to fizz. It's already working. I have a doubt about my old account at fido . It will be cancelled automatically or I need to contact fido and claim a cancellation plan for their side ?

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  • Mike
    Mike Posts: 20,729 ✭✭
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    Nothing after a couple of hours your account will be closed to fido.
  • Sebastien
    Sebastien Posts: 2,127 ✭✭
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    No. It took 1:30 to get my transfer done from Fido to Fizz and around 24 hours to get my last invoice, including a credit, from Fido. Got a cheque from Fido 2 weeks after.
  • Mike
    Mike Posts: 20,729 ✭✭
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    I also got a retention call
  • Sebastien
    Sebastien Posts: 2,127 ✭✭
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    You can check if an amount is due with them. If yes, it's probably better to pay them first. But DO NOT mention them you want to cancel, cause you'll lost your number. Make sure the transfer is completed before to call them. They will probably try to call you back to make you an offer. They called me 4 times to keep me as one of their customers.
  • Barry L. #924
    Barry L. #924 Posts: 43 ✭✭
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    Nothing to do. Your account will be closed and any remaining prorated charges will be billed
This discussion has been closed.

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