Fizz plan issues

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David Lemire
David Lemire Posts: 25 ✭✭
in About my account
You didn't return my plan to canadian coverage as asked which is stopped by your system between months to months... Also you over-charged me for it as a basic plan and did not give me what came with it... I call that stealing. I'm near the point of going back to another company, I never get these issues elsewhere. I'm very unsatisfied with how you've treated me as a number on this problem. Next time, I'm out.

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  • Mike
    Mike Posts: 20,749 ✭✭
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    This is not the support.

    you need to contact the support

     

    Here the original link for the support https://fizz.ca/en/contact-us
    Contact fizz https://fizz.ca/en/faq/i-ordered-sim-card-but-havent-received-it-what-do-i-do (you need to be connected)
    Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon)
    You can also send a message by Facebook
    https://facebook.com/fizzca and click send a message (this is a bit slower)

  • kobray
    kobray Posts: 98 ✭✭
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    this is not the right place to complain, contact them.
  • Sebastien
    Sebastien Posts: 2,127 ✭✭
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    Don't worry. I got a similar issue. It took me few trials (I know it's frustrating to contact them many times to get an answer). But got credited yesterday for my missing datas on my plan.
  • David Lemire
    David Lemire Posts: 25 ✭✭
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    First of all... It's the perfect place to complain. I've got other things to do that try to contact people that ensure not being contacted. Things go fine when they don't temper with my plan and their services are up. They also false advertised prices on my first month with them and switched those right away... I'm wondering what else is coming up. I get better services for the same prices elsewhere. I just thought I could custom my plan better with a companie that would support such a thing well, I'm disappointed. I strongly believe they should fix this. Otherwise I will see no reason in remaining loyal to them
  • Sebastien
    Sebastien Posts: 2,127 ✭✭
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    Yeah, but we are customers like you here. We can help with some technical issues, but not for change your plan or billing issues or other stuff like this. I will suggest you to write a complaint on my profile, contact forms on that case. It worked for me.
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