Answered question
I need to contact someone who can help me with my account.
Here the original link for the support https://fizz.ca/en/contact-us
Your can also send a message by facebook
https://facebook.com/fizzca and click send a message (this is a bit slower)
Other answers
You can contact Fizz using
Messenger:
https://m.me/fizzca
or using the chat bubble :
https://fizz.ca/en/faq/resolving-issues
For the chat bubble to appear I believe you need to be logged in.
facebook messenger is the fastest and easiest way for me