Answered question

Still asking to activate my plan but can't accept the verification code any more,give me error plan is not active?

I chose the plan and paid everything, however I received an email to activate my plane and when I enter the Sim verification code it is said it is assigned to another member. Voicemail is not working and the text is not working because they can't see the number. I can't redeem the bonus because it says my plan is not active. I am really sad, can someone from the Fizz team help me?

Ziad
Ziad

Ziad

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Hi Ziad,

In order to be able to help you further, I'm kindly asking you to contact us in private by chat or Facebook messenger. You can find the info for reaching us on the following link: https://fizz.ca/en/contact-us.

Have a great day!
Radu

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Here the original link for the support https://fizz.ca/en/contact-us, the chat will be available after 8am

Contact fizz https://fizz.ca/en/faq/i-ordered-sim-card-but-havent-received-it-what-do-i-do
Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon

Your can also send a message by Facebook
https://facebook.com/fizzca and click send a message (this is a bit slower)

Ziad
Ziad

Ziad

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Thank you Mike