Got the same thing a couple of hours ago. I just clicked on the internet category at the top and then clicked on login after the page had changed and it went fine from there.
Hello Zijun,
I see that you've already reached us in private and a colleague of mine helped you to resolve it and to have full access to your mobile services.
If you'll...
I've had to reset my password, but i can't login to my online account. once i've reset the password, it automatically logs me in, but then i log out, to test my login password...
Hi Anne,
If you click on the link “Forgot?” to reset your password, you only have one hour to validate the link sent by email. If you click the link several times, make sure...
Chloé, please read here for some troubleshooting tips: https://fizz.ca/en/faq/how-do-i-use-my-phone-to-access-the-internet
You can also contact customer support by chat...
I changed my credit card and put the wrong billing info (adress). They charged me yesterday night, wifi still doesn’t work can’t talk to them and can’t change the billing adress...
Hi Marie-Pier
You can logon your account to check whether the payment went through.
My Plans >> Transaction history
Here's info on how to change your payment method...
Contact the support, in order to have more informations, check in your account to find out where this 2 sims are sent. Contact the police with all this informations
In the...
