Answered question

2? still nothing, cant find my PUK, nothing in manage

I can't see the PUK code on ''Manage'', I locked my phone on accident because my phone didnt detect any services, I knew about service problems later on. I have and iphone xs and never had any other phone plans on this FYI.

Exrth
Exrth

Exrth

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Whizz
Whizz

Whizz

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Team

Hi Exrth,

If your issue is still present, please contact us in private by chat or Facebook messenger, to be able to help you further. Here you have the info: https://fizz.ca/en/contact-us

Have a great day!

Radu

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Other answers

Mike
Mike

Mike

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Sorry try to send a message using facebook (https://facebook.com/fizzca) but the answer will be available tomorrow (i think)

Here's where I found it. Under manage choose unblock sim card. You should see your PUK is ****. Click on reveal PUK then click on next.

Update: I think I know why you're not seeing it. If you are using a mobile browser, make sure you use the desktop site option under the 3 dot menu. Once you switch to the desktop version you should see the unblock sim card option.

Mike
Mike

Mike

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To contact the support you can have a look on this page https://fizz.ca/en/contact-us to see the opening hour and the procedure.


Contact fizz https://fizz.ca/fr/faq/deverrouiller-ma-carte-sim-avec-code-puk
Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon)


Your can also send a message by facebook
https://facebook.com/fizzca and click send a message (this is a bit slower)

 

Mike
Mike

Mike

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