2? still nothing, cant find my PUK, nothing in manage

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Exrth
Exrth Posts: 4 ✭✭
in My Mobile
I can't see the PUK code on ''Manage'', I locked my phone on accident because my phone didnt detect any services, I knew about service problems later on. I have and iphone xs and never had any other phone plans on this FYI.

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  • Mike
    Mike Posts: 20,747 ✭✭
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    Sorry try to send a message using facebook (https://facebook.com/fizzca) but the answer will be available tomorrow (i think)
  • Daniel L. 1292
    Daniel L. 1292 Posts: 90 ✭✭
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    Here's where I found it. Under manage choose unblock sim card. You should see your PUK is ****. Click on reveal PUK then click on next.
    Update: I think I know why you're not seeing it. If you are using a mobile browser, make sure you use the desktop site option under the 3 dot menu. Once you switch to the desktop version you should see the unblock sim card option.
  • Mike
    Mike Posts: 20,747 ✭✭
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    To contact the support you can have a look on this page https://fizz.ca/en/contact-us to see the opening hour and the procedure.


    Contact fizz https://fizz.ca/fr/faq/deverrouiller-ma-carte-sim-avec-code-puk
    Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon)


    Your can also send a message by facebook
    https://facebook.com/fizzca and click send a message (this is a bit slower)

     

  • Mike
    Mike Posts: 20,747 ✭✭
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    Were you able to solve the problem?
  • Whizz
    Whizz Posts: 19,154 admin
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    Hi Exrth,
    If your issue is still present, please contact us in private by chat or Facebook messenger, to be able to help you further. Here you have the info: https://fizz.ca/en/contact-us
    Have a great day!
    Radu
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