Answered question

Need chat bubble for help?

Need to speak to a representative because no voice no text and no network service on phones (Android).

David
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David

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kobray
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kobray

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contact them in facebook messenger

Anne
Anne

Anne

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Facebook messenger rep sent me a robot reply which is useless.

Michael
Michael

Michael

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The easiest way to get the chat up is to pretend to cancel your line. Click on "unsubscribe" from the "manage" menu, and don't go to the next step after that. If their chat centre is open, a chat box will appear with the message "Leaving so soon?". They are regular customer service agents, so they'll be able to help you.

Normster
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Normster

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support chat isn't answering in Facebook either ?

To contact the support you can have a look on this page https://fizz.ca/en/contact-us to see the opening hour and the procedure.


Contact fizz https://fizz.ca/fr/faq/deverrouiller-ma-carte-sim-avec-code-puk
Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon)


Your can also send a message by facebook
https://facebook.com/fizzca and click send a message (this is a bit slower)