Unanswered question

To everyone who asks about the network down today?

Im not on Fizz side but its been 4-5 months since the 1st time we had network problems. It'll be fixed soon , you are not the only one. I do understand it sucks especially if your work requires LTE. 

Since Fizz is about Virtual service, you guys should get used to using Status network https://fizz.ca/en/faq/status-services  and do your own research instead of asking same question over and over again. I think i saw this question at least 50 times. If you guys keep complaining about problems like this without even doing your own research, i don't think Fizz is for you. JMHO. 

Jacky
Jacky

Jacky

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Answers

Jacky
Jacky

Jacky

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It is not as simple as you think when it comes to large scale technical problems. Two reasons why they don't give estimates :
1. The possibility to not be able to meet the estimated time due to a large scale tech problem
2. Avoid any complaints / angry mobs if estimated time is not met.

For me, mobile service is completely down. Some areas like Ottawa still working.

Fizz must be doing a reset. Roaming doesn't work either now.

At least Fizz is posting updates to keep us informed every hour.

Check here for status updates: https://fizz.ca/en/faq/status-services

 

I keep a 2nd mobile line as backup with another provider. It's been pretty reliable also prepaid, similar to Fizz. I hope Fizz improves soon.

Dan
Dan

Dan

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now getting a 503 error on the status-service page link. Fizz should use a CDN like cloudflare for that page. Just sayin'......

Jacky
Jacky

Jacky

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works for me now, im located in Brossard / Southshore. LTE is online. Didn't have to restart my phone, it just went on by itself.

Eugene
Eugene

Eugene

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Hey Jacky, stop hogging the network :P

Jay
Jay

Jay

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Jacky, I don't think this kind of network instability is warranted. Fizz needs to be held accountable. If they're still in beta and testing their network fine but don't charge us full price to have a network outage for going on 8 hours.

Side note: this is not the first time I've had issues in 4-5 months. It seems like there are outages for me every second week.

Ibrahim AlMohimeed
Ibrahim AlMohimeed

Ibrahim AlMohimeed

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they could just send an email regarding the problem.

Gabriela Benitez
Gabriela Benitez

Gabriela Benitez

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I'm finding that the LTE for me is still not working.

Ibrahim AlMohimeed
Ibrahim AlMohimeed

Ibrahim AlMohimeed

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You have to reset the data configuration again.

Go to your account -> My plans -> Manage plan -> Advanced Parameters -> Fizz network parameters -> Resend me the notifications.
Follow the instructions.

If didn’t work, you can set manually:
APN: mobile.bm
MMSC: http://mms.mobile.bm
MMS proxy: mmsproxy.mobile.bm
MMS port: 80
APN type: default,mms,supl