Unanswered question
Im not on Fizz side but its been 4-5 months since the 1st time we had network problems. It'll be fixed soon , you are not the only one. I do understand it sucks especially if your work requires LTE.
Since Fizz is about Virtual service, you guys should get used to using Status network https://fizz.ca/en/faq/status-services and do your own research instead of asking same question over and over again. I think i saw this question at least 50 times. If you guys keep complaining about problems like this without even doing your own research, i don't think Fizz is for you. JMHO.
Answers
at least we should get an estimate when will the service be back.
It is not as simple as you think when it comes to large scale technical problems. Two reasons why they don't give estimates :
1. The possibility to not be able to meet the estimated time due to a large scale tech problem
2. Avoid any complaints / angry mobs if estimated time is not met.
For me, mobile service is completely down. Some areas like Ottawa still working.
Fizz must be doing a reset. Roaming doesn't work either now.
At least Fizz is posting updates to keep us informed every hour.
Check here for status updates: https://fizz.ca/en/faq/status-services
I keep a 2nd mobile line as backup with another provider. It's been pretty reliable also prepaid, similar to Fizz. I hope Fizz improves soon.
I am not complaining. Just need to know what’s going on. And they don’t have that statues huperlink on their website
now getting a 503 error on the status-service page link. Fizz should use a CDN like cloudflare for that page. Just sayin'......
the page is not the biggest problem
The page is up again
Network congestion on status page =(
works for me now, im located in Brossard / Southshore. LTE is online. Didn't have to restart my phone, it just went on by itself.
Hey Jacky, stop hogging the network :P
Jacky, I don't think this kind of network instability is warranted. Fizz needs to be held accountable. If they're still in beta and testing their network fine but don't charge us full price to have a network outage for going on 8 hours.
Side note: this is not the first time I've had issues in 4-5 months. It seems like there are outages for me every second week.
they could just send an email regarding the problem.
Network is down for me too. They better fix this soon or they will be losing a lot of new customers.
They are finally back and running
I'm finding that the LTE for me is still not working.
Seems problem with LTE data. Others are reporting similar issue.
You have to reset the data configuration again.
Go to your account -> My plans -> Manage plan -> Advanced Parameters -> Fizz network parameters -> Resend me the notifications.
Follow the instructions.
If didn’t work, you can set manually:
APN: mobile.bm
MMSC: http://mms.mobile.bm
MMS proxy: mmsproxy.mobile.bm
MMS port: 80
APN type: default,mms,supl
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