Answered question

Hey WHIZZ and FIZZ - when can we expect service back in Ottawa?

Seems to be a serious issue! NO SERVICE in Ottawa. Network down... Wonder if it is the same with other networks??? or only Fizz?

Marc Lugert
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Marc Lugert

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At least their web service here works, if not, how and where can we complain?


March 25, 2019 - 7:45 am We noticed some instabilities on our network, which would explain why some members cannot use their mobile services. We’re currently investigating to pinpoint the cause as soon as possible.

March 25, 2019 - 9:45 am: Fizz is aware that some of its members cannot use their mobile services. The issue has been identified and a dedicated team is currently working to address it. Fizz apologizes for the inconvenience this may be causing you.

March 25, 2019 - 10:45 am: All our teams have been mobilized and are working relentlessly to address the situation. Fizz apologizes for the inconvenience this may be causing you.

Usually this might happen when there is an important upgrade to the network being put in place, like leaving the beta phase behind from next month. Let's hope this is it and wait for better services later today.

Fizzy
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Mobile service is completely down. Roaming doesn't work either.

At least Fizz is posting updates to keep us informed every hour.

Check here for status updates: https://fizz.ca/en/faq/status-services


I keep a 2nd mobile line as backup with another provider. It's been pretty reliable also prepaid, similar to Fizz. I hope Fizz improves soon.