Answered question

No network since morning

I joined fizz 2 days ago. Today since morning I have no network. I saw that is some technical issues . How come when you are going to fix it? You charged already monthly fees but no service at all. I need network I missed important call! How often that might happen again? Is fizz stable or not?

Rostyslav
Rostyslav

Rostyslav

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Can I pls use my data now?

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Here is the latest update
March 25, 2019 - 10:45 am: All our teams have been mobilized and are working relentlessly to address the situation. Fizz apologizes for the inconvenience this may be causing you.

sean
sean

sean

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The Network is down, unfortunately. It's the first time in a very long time, and they are working diligently to fix it.

Rostyslav
Rostyslav

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I hope that is only first time otherwise I will have to return back to my old provider. A bit disappointed :( as I use phone every day for work....

Jacky
Jacky

Jacky

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Im not on Fizz side but any service providers, you have to pay first. Its been 4-5 months since the 1st time we had network problems. Should be fixed soon. Im still on beta pricing so i have no complains at all. Since Fizz is about Virtual service, you guys should get used to using Status network https://fizz.ca/en/faq/status-services  instead of asking same question over and over again. I think i saw this question at least 50 times. If you guys keep complaining about problems like this without even doing your own research, i don't think Fizz is for you. JMHO. 

Toan
Toan

Toan

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So long to fix, I missed important call too! Grrrr

March 25, 2019 - 7:45 am We noticed some instabilities on our network, which would explain why some members cannot use their mobile services. We’re currently investigating to pinpoint the cause as soon as possible.

March 25, 2019 - 9:45 am: Fizz is aware that some of its members cannot use their mobile services. The issue has been identified and a dedicated team is currently working to address it. Fizz apologizes for the inconvenience this may be causing you.

March 25, 2019 - 10:45 am: All our teams have been mobilized and are working relentlessly to address the situation. Fizz apologizes for the inconvenience this may be causing you.

Paul
Paul

Paul

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Very unstable service, I might be switching to public mobile myself. They have new competitive prices that match Fizz. Just like you, I joined Fizz thinking it was great, but it really isn't. Customer service is unreliable and utterly useless.

Usually this might happen when there is an important upgrade to the network being put in place, like leaving the beta phase behind from next month. Let's hope this is it and wait for better services later today.

For me, mobile service is completely down. Some areas like Ottawa still working.

Fizz must be doing a reset. Roaming doesn't work either now.

At least Fizz is posting updates to keep us informed every hour.

Check here for status updates: https://fizz.ca/en/faq/status-services

 

I keep a 2nd mobile line as backup with another provider. It's been pretty reliable also prepaid, similar to Fizz. I hope Fizz improves soon.

Rostyslav
Rostyslav

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I thought even to select WiFi plan from fizz. But not sure now. If internet dissapears for the whole day and I am wfh......

Mike
Mike

Mike

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They are back up and running

Mike
Mike

Mike

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Can you close the post choosing the best answer by clicking on the button. Thanks