When will the travel pack service (data) be back?

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Dragos V.
Dragos V. Posts: 24 ✭✭
in My Mobile
I am actually travelling to France and I bought a travel pack (1 GB) on Saturday prior to my departure. I arrived to France yesterday morning and for 24 hours I had no problem. However, 2 hours ago I lost my cellular carrier (Orange). I put my phone on manual network selection (tried every available carrier on the list) but without success. I need help. I am only able to use WiFI.

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  • Code_KRUEW
    Code_KRUEW Posts: 400 ✭✭
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    Issues started around 7:30 AM EDT and are still ongoing.
    See https://fizz.ca/en/faq/status-services
  • Leifuer
    Leifuer Posts: 498 ✭✭
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    March 25, 2019 - 7:45 am We noticed some instabilities on our network, which would explain why some members cannot use their mobile services. We’re currently investigating to pinpoint the cause as soon as possible.
    March 25, 2019 - 9:45 am: Fizz is aware that some of its members cannot use their mobile services. The issue has been identified and a dedicated team is currently working to address it. Fizz apologizes for the inconvenience this may be causing you.
    March 25, 2019 - 10:45 am: All our teams have been mobilized and are working relentlessly to address the situation. Fizz apologizes for the inconvenience this may be causing you.
  • Mike
    Mike Posts: 20,751 ✭✭
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    They are back up and running in MTL
  • Mike
    Mike Posts: 20,751 ✭✭
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    Can you close the post choosing the best answer by clicking on the button.

    Thanks

This discussion has been closed.

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