Answered question

When will the travel pack service (data) be back?

I am actually travelling to France and I bought a travel pack (1 GB) on Saturday prior to my departure. I arrived to France yesterday morning and for 24 hours I had no problem. However, 2 hours ago I lost my cellular carrier (Orange). I put my phone on manual network selection (tried every available carrier on the list) but without success. I need help. I am only able to use WiFI.

Dragos

Dragos

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Level: 1

157 / 750
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: over 1 year ago

Category: My Mobile

Category: Travel

Answer count: 4 answers

Author name: Dragos

Date: March 25, 2019

Hits: viewed 43 times

question: q

Code_KRUEW

Code_KRUEW

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Level: 4

5000 / 5000
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Issues started around 7:30 AM EDT and are still ongoing.

See https://fizz.ca/en/faq/status-services

Author name: Code_KRUEW

Date: March 25, 2019

: over 1 year ago

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answer: a

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Leifuer

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Level: 3

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March 25, 2019 - 7:45 am We noticed some instabilities on our network, which would explain why some members cannot use their mobile services. We’re currently investigating to pinpoint the cause as soon as possible.

March 25, 2019 - 9:45 am: Fizz is aware that some of its members cannot use their mobile services. The issue has been identified and a dedicated team is currently working to address it. Fizz apologizes for the inconvenience this may be causing you.

March 25, 2019 - 10:45 am: All our teams have been mobilized and are working relentlessly to address the situation. Fizz apologizes for the inconvenience this may be causing you.