Answered question

When will service be back up?

I am in Montreal and My service is completely down, this is quite an inconvenience. Your plans aren't cheap enough for this to continue being acceptable.

Brittany Tak
Brittany Tak

Brittany Tak

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Cambria
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Cambria

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From https://fizz.ca/en/faq/status-services :

March 25, 2019 - 9:45 am: Fizz is aware that some of its members cannot use their mobile services. The issue has been identified and a dedicated team is currently working to address it. Fizz apologizes for the inconvenience this may be causing you.

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Other answers

Martin
Martin

Martin

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same here ! down !

Robert
Robert

Robert

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Same here. Help.

Kevin
Kevin

Kevin

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Stop crying and go to another provider if you are not happy. this service is STILL in BETA.

Charles2rg
Charles2rg

Charles2rg

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Same here... service is down, this is unacceptable. We are no longer in Beta phase.

Hershy
Hershy

Hershy

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All service down! Terrible! This shouldnt happen, even if its in BETA!

Laphroaig
Laphroaig

Laphroaig

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Hi,

I am also in Montreal and I completely lost the service. Will it be up soon? I have a business call in one hour.

Thanks!

Leifuer
Leifuer

Leifuer

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We have no idea what was going on.

But Fizz is disappointing people...

Robert
Robert

Robert

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I received this answer from Fizz:

"Yes we are aware that there currently is a network outage since 7:45 AM."


"We’re currently investigating to pinpoint the cause as soon as possible"

Marco
Marco

Marco

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i have been down since 730am
hopefully it gets resolved soon
https://fizz.ca/en/faq/status-services

Estela
Estela

Estela

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Same here in Ottawa! Down!!!!

Guangmao
Guangmao

Guangmao

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March 25, 2019 - 9:45 am: Fizz is aware that some of its members cannot use their mobile services. The issue has been identified and a dedicated team is currently working to address it. Fizz apologizes for the inconvenience this may be causing you.

siyu sun
siyu sun

siyu sun

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I am in Ottawa and service is down too.

Dazhi
Dazhi

Dazhi

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Me too, I am in VMR. The service is down, but it is very strange that my wife’s Fizz service is ok! Can you Fizz explain this? I am in the same house with my wife, her phone is working, mine is out of service!

This is completely unacceptable to be down for 3 hours and ongoing!! Not only does the service need to come back up ASAP, we also need compensation for this. As the OP said, their plans aren't cheap enough or even free to endure this kind of service in the year 2019.

Connor
Connor

Connor

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It's down for me too (android) but my brother (iPhone) has no issue. Weird.

At least there's another discount incoming

Huncho Hundo
Huncho Hundo

Huncho Hundo

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me too my service is unavailable this is unacceptable.

Leifuer
Leifuer

Leifuer

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March 25, 2019 - 7:45 am We noticed some instabilities on our network, which would explain why some members cannot use their mobile services. We’re currently investigating to pinpoint the cause as soon as possible.

March 25, 2019 - 9:45 am: Fizz is aware that some of its members cannot use their mobile services. The issue has been identified and a dedicated team is currently working to address it. Fizz apologizes for the inconvenience this may be causing you.

March 25, 2019 - 10:45 am: All our teams have been mobilized and are working relentlessly to address the situation. Fizz apologizes for the inconvenience this may be causing you.

Same here in Ottawa. Usually this might happen when there is an important upgrade being put in place, like leaving the beta phase behind. Let's hope this is it and wait for better services later today.

Tao
Tao

Tao

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service down more than 4 hours