We are 100% digital customer service, therefore I invite you to contact us in private by chat or facebook messenger, anytime you need further assistance. Here you have the info: https://fizz.ca/en/contact-us.
I accidentally changed the appointment slot for another day when I was entering my phone number. I contacted CS and they are of no help.
Is this how it is always going to be...
OK, what can I do, I saw the service truck early this morning. I then Recieved the email stating that I had been transfered to Fizz.... I never received a modem nor a technicien...
It's useless to lodge a formal complaint.
If you're not happy you should go somewhere else.
This is Fizz. This is not a customer service oriented company. You get what you...
Last week I wanted to change my plan from 8gb to 1gb of data, before my next payment cycle started (today). There was a technical issue on the website, it was saying I couldn’t...
Hello Natasha,
I'm really sorry to hear about this!
I've verified your case and I see that it was brought to the attention of our specialized team. They analyzed your...
Can I please talk to a person from the fizz company?
Can someone tell me if I were to purchase home internet today how long would it take until the technician come to plug it...
Hi Alexandra
You can chat with Fizz customer service online, but you cannot call them. There is also this forum where customers can help each other. With this service model...
My building manager only allows Videotron guy or middle man to get in the service room, even today the FIZZ guy drove Videotron car and with Videotron employer card! The manager...
Hello Allen,
I'm really sorry to hear about this!
I've just checked your account and I see that your last appointment has been missed. We can help you to schedule a new...
