Answered question

Can not tranfer my number and my service got cut off. What should i do?

My phone number is(xxx) xxx-xxxxx

Song Wang
Song Wang

Song Wang

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Mike
Mike

Mike

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This is the community do not post your number here
contact the support
The chat https://fizz.ca/en/faq/activation-how-do-i-transfer-my-cu... (interactive. go on the page and wait 15 seconds for the icon to appear at the bottom right)
They are open till 6pm

Or use facebook (https://facebook.com/fizzca and send a message)

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Other answers

Mike
Mike

Mike

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The portability can take 2 hours. Did you receive the confirmation? Any email from fizz? What do you see from the panel? Give us a bit more info, except personal data

Song Wang
Song Wang

Song Wang

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My number was working for a month and just stoping working today. I do not know what to do.......

Fizzy
Fizzy

Fizzy

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Plz identify what is not working.

Calls. Incomng, Outgoing or both?

Texts. Incoming, Outgoing or both? 

If you have data, can you access internet?

If nothing is working, are you able to log on your account and check status? Any messages from Fizz?

Note that Fizz is having bug issue processing some credit card payments, even though your credit card is valid. Will need to contact Fizz to get it fixed.

 

Please do not share your phone number. This is a public forum for both customers and guests.

Song Wang
Song Wang

Song Wang

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The number is no longer under my profile.. it seems that the number was cancelled... also, i noticed the message 3 days ago asking to choose another number... but i do not want new number. I need my old number... i do not know what to do... so frustrating...

Fizzy
Fizzy

Fizzy

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Please clarify.

Where did this number originate from? Was it ported from another carrier? Or was it supplied by Fizz pool when you first signed up?

It sounds like you will need to contact Fizz.

Song Wang
Song Wang

Song Wang

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I transferred number from rogers a month ago... i want to contact fizz but i could not find that chat option as instructed by the website...

Fizzy
Fizzy

Fizzy

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It seems strange that you were using the number from Rogers for 1 month and now you have lost it.

Is it possible someone just ported it back out or the original port was determined to be "unauthorized"?

 

In any case, you should contact Fizz. They reopen tomorrow at 10am (EST).

https://fizz.ca/en/contact-us

 

To chat with Fizz, make sure that:

You're logged into your Fizz account.

You're active on a help page.

You're within the business hours: Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST).

You have disabled any ad blockers in your browser.

Song Wang
Song Wang

Song Wang

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Can not find the chat bubble. I look everywhere... help...

Mike
Mike

Mike

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The icon will appear on opening hours, therefore, today after 10am.
You need to be logged, be in a FAQ's page
for example this one
https://fizz.ca/en/faq/activation-how-do-i-transfer-my-cu...

Fizzy
Fizzy

Fizzy

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@Song Wang

Fizz customer service is open now. Any resolution?

Btw have you called your number to see if it is active?

Hello Song ,

I can see in your account that you have a ticket assigned towards our technical team regarding the mobile data.Once our specialized team finds a solution you will be notified via email.

Have a nice day!

Marius Daniel