Answered question

Why incoming calls are being charged more than announced in Fizz site?

Incoming calls in zone are announced 10 cents a minute but Fizz is charging 12 or 14 cents.
Don't doubt the good faith of Fizz.
Just want to know why.
May be there is something I didn't understand.

Hugoco
Hugoco

Hugoco

User level
Level
0
6 / 100
points

I checked in my service agreement

By depositing a sum of money in the wallet to Pay-As-You-Go. At any time the Customer can accesstheir account and add funds to cover the following types of usage:

- Usage within your coverage area (Calls: $0.25/min; Text: $0.05/msg)

- International calls- Roaming fees (Data, calls and texts)Rates for Add-Ons and pay-as-you-go

 

I will suggest contacting the support, here we are normal users that can talk about our experience.

You can pick one of these methods:

  • Facebook (interactive with a delay, go to https://facebook.com/fizzca and click on send message)
  • The chat https://fizz.ca/en/contact-us (interactive. go on the page and wait 15 seconds for the icon to appear at the bottom right)

Did you find this useful ?

No (0)

Yes (0)

0% of users found this answer useful

Other answers

MT
MT

MT

User level
Level
4
5000 / 5000
points

It's supposed to be .10 + tx = 0.12 .
But sometimes it's charged 012 or 0.28 : it's a bug

@mike, am I reading it right ? 0.25$/minute ? That's a lot more than the anticipated 0.10$ unless they bill by the second, which I highly doubt considering Videotron bills by the minute ....
Perhaps it's for outgoing calls ? But what about incoming calls ? I couldn't find anything on the service agreement so I suppose it's the same charge.
Also OP, just wondering, why not choose a plan with unlimited calls ? Or perhaps get a VoIP service like Fongo ?

Leifuer
Leifuer

Leifuer

User level
Level
3
4858 / 5000
points

For me it is always $0.14/min, and it shows 0.12+ tax...
No idea what is going on here, though they said 0.1/min