Answered question

Why there is no internet?

I just had a technician come over to my place and activated the cable. I followed the instructions and set up my modem. However, it is not working. It has been about an hour so I guess the modem has finished updating itself. Now I have the following lights on (solid lit): power, downstream, upstream, @, 2.4G. The 5G light is off, but on the manual it shows that 5G light should be off, so I didn't worry about it.

I tried to connect my laptop to the new fizz wireless network using the network default name and password shown on the back of the modem. However, it tells me the password is wrong and I cannot get connected. I tried with my phone and it's the same result.

I then plugged the ethernet cable to set up a wired connection from the modem to my laptop. The Computer light on the modem turned on, but my laptop says "no connection", and I cannot connect to internet.

And there was no way for me to get the chat bubble. So I'm here cry for help!

Thanks, guys!

Dong
Dong

Dong

User level
Level
0
2 / 100
points

Hello Dong ,

I checked your internet connection and on my side everything looks fine.If you still encounter this issue please contact us via Live Chat.

Have a nice day!

Daniel

Did you find this useful ?

No (0)

Yes (0)

0% of users found this answer useful

Other answers

MT
MT

MT

User level
Level
4
5000 / 5000
points

To initiate chat you need to open a help page ( example https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what... ). You'll see a bubble chat at the bottom right in 15 seconds
.

What password did you put ? try entering :
Username: cusadmin
Password: password (or the password you chose)
Reference : https://fizz.ca/en/faq/how-can-i-use-my-own-wi-fi-router-...

My technician provided me the password, it was something different than on the modem. A friend of mine got Fizz2019 as password, and my other friend got the password written on the modem. If you still have the contact number of the technician who came, you should try to reach him.

To force the chat bubble, go to your plan and click on unsubscribe. Only use this way for emergencies.

Good luck !

Fizzy
Fizzy

Fizzy

User level
Level
4
5000 / 5000
points

There could be a simple solution. Try unplugging the power from your modem. Make sure the coaxial cable is all the way in. Wait 2 mins, power on your modem.

While waiting the modem to initialize, turn off your laptop. Use the ethernet cable, power on your laptop. How is it now?

Still no internet? Try typing '192.168.0.1' url in your browser.

Sometimes, it might have a delay between the installation and activation. Please wait. Reboot or reset your modem it could help. What is the light status on the modem?

Levent1132
Levent1132

Levent1132

User level
Level
0
17 / 100
points

you couldbe rıght

@Dong An, haven't heard back from you. Have your issue been resolved ? Let us know.
If your problem is solved, please pick a best answer to close the thread.
Regards.