Answered question

250MB Data Upgrade Stuck On Pending?

I applied the 250mb upgrade maybe 2-3 billing cycles ago, yet it's still showing as pending when I go to My Profiles and look at the upgrades popup menu at the bottom. Also I don't see the extra data in My Usage either.

Did you find this useful ?

No (0)

Yes (0)

0% of users found this answer useful

Other answers

MT
MT

MT

User level
Level
4
5000 / 5000
points

If it's more than 1 cycle then you should contact Fizz.
The most efficient way to contact Fizz is chat.
In order to do so just open a help page ( example https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what... ) during business hours : Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST).

Jonau
Jonau

Jonau

User level
Level
1
246 / 750
points

Yes it's time to chat with Fizz customer service.

This is a well known issue and you are not alone on this. I'm surprised you waited 2-3 billing cycles before trying to contact Fizz ! I would do it withing 48 hours o.O
However, you need not to worry as this data will not be lost. And in case you needed some extra data to cover for overuse, please go to : https://www.reddit.com/r/FizzMobile/comments/ar9sq4/data_...
Some very generous people are giving away their extra data regularly. Once everything is fixed on your side, perhaps you could participate too :)
Best of luck.

Depends of your level on My Rewards Program. I'm on level 4 and I have 4 bonuses, only 2 active and 2 in pending. Ahother one will be unlocked soon for me at level 5, so I'll have 5 bonuses, 3 active and 2 in pending.

I believe OP is level 1 in rewards but that does not matter.
EVERYONE who signs up for mobile service receives the 250mb automatically.
OP is experiencing a bug that only Fizz can debug.
@ltc1887, have your problem been resolved ? If so, you can choose the best answer and end the discussion. If not, I hope your Fizz CSR managed to help you.

It is a display bug. For me, it was showing pending for the upgrade.

In addition, if you do not have a data plan, you won't be able to see the usage. This is a known issue (bug), too.