Answered question
Please i need to speak to someone
Go to the help page and wait for a small bubble to appear on the bottom right corner. Make sure adblock is off and wait at least 15 Seconds.
Good luck !
Other answers
This is a user forum. To contact Fizz customer service, go to any article in the solutions hub during their business hours, and wait for a green chat bubble to appear in the lower right corner of the screen. Make sure you are logged into you account and any pop up blocker is deactivated for that page. The chat bubble will only appear Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST).
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https://fizz.ca/en/faq/im-having-problems-transferring-my...
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Did you used the same email address to activate the SIM that the one you used to order it? This might be the issue. If you used the same email address, you need to chat with them. Please make sure that:
1.Fastest way: check your account in right bottom for bubble chat and your problem solve as fast as possible.
2.Slower one: Use Facebook messenger and left them a message with your email and your phone No. after Maximum one day they are give your answer
Hello jennifer subaihi,
In order to be able to help you, please contact us via Facebook Messenger or Live Chat. On the following link you will find information regarding how you can do that: https://fizz.ca/en/contact-us .
Thank you very much for your understanding.
Have a wonderful day!
-Bogdan
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