I have activation card but it says it was used help?

This is a user forum. To contact Fizz customer service, go to any article in the solutions hub during their business hours, and wait for a green chat bubble to appear in the lower right corner of the screen. Make sure you are logged into you account and any pop up blocker is deactivated for that page. The chat bubble will only appear Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST).
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https://fizz.ca/en/faq/im-having-problems-transferring-my...

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Did you used the same email address to activate the SIM that the one you used to order it? This might be the issue. If you used the same email address, you need to chat with them. Please make sure that:

• You're logged into your Fizz account.
• You're active on a help page.
• You're within the business hours: Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST).
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1.Fastest way: check your account in right bottom for bubble chat and your problem solve as fast as possible.
2.Slower one: Use Facebook messenger and left them a message with your email and your phone No. after Maximum one day they are give your answer