Answered question

I have activation card but it says it was used help?

Please i need to speak to someone

jennifer subaihi
jennifer subaihi

jennifer subaihi

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Level
0
1 / 100
point

Go to the help page and wait for a small bubble to appear on the bottom right corner. Make sure adblock is off and wait at least 15 Seconds.
Good luck !

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This is a user forum. To contact Fizz customer service, go to any article in the solutions hub during their business hours, and wait for a green chat bubble to appear in the lower right corner of the screen. Make sure you are logged into you account and any pop up blocker is deactivated for that page. The chat bubble will only appear Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST).
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https://fizz.ca/en/faq/im-having-problems-transferring-my...

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Sebastien
Sebastien

Sebastien

User level
Level
4
5000 / 5000
points

Did you used the same email address to activate the SIM that the one you used to order it? This might be the issue. If you used the same email address, you need to chat with them. Please make sure that:

 

  • You're logged into your Fizz account.
  • You're active on a help page.
  • You're within the business hours: Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST).
  • You have disabled any ad blockers in your browser.

1.Fastest way: check your account in right bottom for bubble chat and your problem solve as fast as possible.
2.Slower one: Use Facebook messenger and left them a message with your email and your phone No. after Maximum one day they are give your answer

Hello jennifer subaihi,

In order to be able to help you, please contact us via Facebook Messenger or Live Chat. On the following link you will find information regarding how you can do that: https://fizz.ca/en/contact-us .

Thank you very much for your understanding.
Have a wonderful day!
-Bogdan