Unanswered question

Internet - modem issues or configuration?

Hi, I just subscribed to home internet. The tech came, hooked up the modem and everything worked fine for approx. half an hour. The internet stopped working completely after that and none of my devices can connect to wifi.

Both a reset and a factory reset did not help. There is no wifi connectivity & cannot log into the 192.168.0.1 address on a wired connection. The app cannot connect to modem. Fizz says I need to check my connections (they’re fine) and says they might charge me 60$ for a tech to look at the issue.

After a reset, only the power light is on (solid). After about ten mins, the 2.4 & 5ghz lights turn on (solid) and there is still no wifi connectivity. No other lights are on.

What am I overlooking?

Thanks!

Vasilee Golitzinsky
Vasilee Golitzinsky

Vasilee Golitzinsky

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Answers

Contact fizz support and file a complaint with Fizz, they should not charge you to fix their own problems. Home internet is new so im sure there are bugs

DavidP
DavidP

DavidP

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Are you able to see the SSID of the router on a wifi device?

Marc
Marc

Marc

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If the issue is with outside cable, they have to ask a technician to fix it, and can't charge you.

Zef
Zef

Zef

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When You reset modem You made some changes.To go inside router type this: 192.168.100.1

Lopresor
Lopresor

Lopresor

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You must contact Fizz support, you most likely have a faulty modem like one of my friends did. They will send a technician and replace your modem.

Good luck !

Mike
Mike

Mike

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Try to disconnect the coax cable, reboot the router and see if is on and wifi up.
If not, why you should pay for someone that it will came to check your cable?

If the coax connection is solid, it sounds like you were unlucky and got a defective modem.

 

In any case, if you paid for the VIP installation, you should get VIP service.

Lopresor
Lopresor

Lopresor

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I was also wondering did you install the modem yourself or did a tech did ?

There are only three ways a tech can charge you:

  • If you altered the original set-up, by using your own coax, or using a coax extender or splitter that could affect the signal.
  • If they believe you caused the modem to become defective, by leaving the plastic on, or bricking it through a failed firmware flash, or breaking it physically, etc.
  • If you have a faulty wall outlet or are using a defective power bar. If you're using the wrong power cord, etc...

Otherwise, techs will have a tendency to threaten you with charges, but chances are its a bluff and you dont get charged for anything. Good luck.

MT
MT

MT

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When Coda is reset to factory the password is also changed to default : password

Adriana
Adriana

Adriana

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I would suggest that you start from scratch.

Open a web browser and visit 192.168.0.1.
Sign in using the following credentials:

Username: Cusadmin
Password: password (or your easy connect Wi-Fi password)

Choose one of the following options:

Reboot Device – This will restart the modem.
Factory Reset – This will reset the modem back to its factory default settings.

Vasilee Golitzinsky
Vasilee Golitzinsky

Vasilee Golitzinsky

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Thank you all for your answers and suggestions! As I’ve had to share with fizz multiple times over Facebook, I’m a 100% certain it’s the modem.

It was finally arranged for a tech to come... but videotron ‘no-showed’ for the 3rd time since the original install.

Getting another appointment is not going well at all using Fizz’s Facebook page. Unfortunately, I’m still without internet since the original install.

I hope I’m one of the few... but I’m definitely not impressed.