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Why can't I see my free upgrade usage?

I'm in my second month using Fizz, and i have 1gb of data usage in my plan. However i also have a free 250mb upgrade and do not see the usage for that. I only see the usage for my 1gb of data. Should the free upgrade data not be used first before using my actual 1gb of data pan?

Alex

Alex

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Level
2
1014 / 2000
points
almost 2 years ago
Category
My Mobile
Category
Data
Answer count
4 answers
Author name
Alex
Date
March 18, 2019
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question
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MT
MT

MT

User level
Level
4
5000 / 5000
points

You should see the upgrade usage. If you don't then there must be a bug with the display of your account.
.
You can contact Fizz to further investigate.

Author name
MT
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MT
MT

MT

User level
Level
4
5000 / 5000
points

Did you apply your 250mb upgrade ?
If you did then your upgrade can be used only at the next cycle.
.
Yes your upgrade data will be used first

Author name
MT
Date
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a
Alex

Alex

User level
Level
2
1014 / 2000
points

@MT

yes i applied it and it doesn't say pending anymore. I thought i was already on my second billing cycle so i assumed it would be working already

Author name
Alex
Date
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ThomasK
ThomasK

ThomasK

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Level
4
5000 / 5000
points

If you applied last month, it should show up. Contact Fizz

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ThomasK
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