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Why can't I see my free upgrade usage?

I'm in my second month using Fizz, and i have 1gb of data usage in my plan. However i also have a free 250mb upgrade and do not see the usage for that. I only see the usage for my 1gb of data. Should the free upgrade data not be used first before using my actual 1gb of data pan?

Alex

Alex

User level
Level
2
1014 / 2000
points
over 1 year ago
Category
My Mobile
Category
Data
Answer count
4 answers
Author name
Alex
Date
March 18, 2019
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viewed 53 times
question
q
MT
MT

MT

User level
Level
4
5000 / 5000
points

You should see the upgrade usage. If you don't then there must be a bug with the display of your account.
.
You can contact Fizz to further investigate.

Author name
MT
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MT
MT

MT

User level
Level
4
5000 / 5000
points

Did you apply your 250mb upgrade ?
If you did then your upgrade can be used only at the next cycle.
.
Yes your upgrade data will be used first

Author name
MT
Date
Answer likes
answer
a
Alex

Alex

User level
Level
2
1014 / 2000
points

@MT

yes i applied it and it doesn't say pending anymore. I thought i was already on my second billing cycle so i assumed it would be working already

Author name
Alex
Date
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ThomasK

ThomasK

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Level
4
5000 / 5000
points

If you applied last month, it should show up. Contact Fizz

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ThomasK
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