Answered question

This account number is not valid?

Hi
I ported(transferred) my number from Fongo to Koodo and than to Fizz. The only problem is that I cannot receive calls initiated from Fongo. Trying to call my number from a Fongo number, all I get is "This account number is not valid". I transferred another number in the same condition with no problems.
Any ideas?

I was reading on crtc page
That can take 2 days
https://crtc.gc.ca/eng/phone/mobile/num.htm

For mobile phones, it can take a few hours. For landline to mobile or mobile to landline, it typically takes up to 2 business days. You might also experience a disruption in service while it’s being transferred, including disruptions to 9-1-1 services"

Did you find this useful ?

No (0)

Yes (0)

0% of users found this answer useful

Other answers

Lopresor
Lopresor

Lopresor

User level
Level
3
2201 / 5000
points

Does your data work ? What about 4G signal and did you check your APN settings ? Many things to look into. If everything works flawlessly except your Fongo number, maybe try setting a new Fongo number.

MT
MT

MT

User level
Level
4
5000 / 5000
points

The transfer is not 100% completed. You may want to retry later on

A couple of years ago, I had a similar problem where my Fongo number wouldn't call my home phone number. I contacted Fongo and it fixed its system .

ThomasK
ThomasK

ThomasK

User level
Level
4
5000 / 5000
points

It will take a few days from fongo to Koodo. I guess you need wait.

Thank you for answering my question. I chatted yesterday with Fizz solution hub and I was told that my problem will be taken care of. I have tried today to call my fizz number from a fongo number and now I get: "6um3 the number you have reached is not in service" and than starts calling a number but my fizz phone is not ringing.

Hi
Everything is working normal now.
Thanks for your help
I really don't know if this is the way I have to answer to you. It looks like I am answering to my question not to the ones trying to give a handful help