Answered question

I have 2 Internet account on 2 different accounts under the same address

My cousin added my address under his name when he first got the beta Internet, so I have Fizz Internet 120/20 with him. Everything is installed and well until I got an invite one day prior to the end of Fizz beta. I signed up again using my address, and it allowed me to do it. Now, I have my old plan on my cousin's account, and my new plan on my account. I can't cancel the appointment, nor can I cancel it. What do ? I tried contacting Fizz support, waiting for a supervisor email, but never got any response... I don't want to be paying twice for the same service.

Lopresor
Lopresor

Lopresor

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Level
3
2110 / 5000
points
MT
MT

MT

User level
Level
4
5000 / 5000
points

You can chat with Fizz by opening a help page ( exemple https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what... ). You'll see a bubble chat at the bottom right corner in 15 seconds or so.

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Other answers

ALLISON
ALLISON

ALLISON

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4
5000 / 5000
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Why not ask your cousin to cancel the service on his account?

Lopresor
Lopresor

Lopresor

User level
Level
3
2110 / 5000
points

I don't want to cancel on my cousin's side while my account isn't really working yet. The whole point was to transfer the account back since I got the invitation. I don't want to do anything hasty and risk losing my beta price...

Sebastien
Sebastien

Sebastien

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Level
3
4418 / 5000
points

Yeah, got a ticket for MMS issue and got an email 1 week after, telling it's my phone or my girlfriend phone. Both are working fine with other SIMs. The issue is simply a wrong datestamp when she's receiving. Only from me. Working fine for both with any other carriers. Still would like the issue fixed, but still can live with it... I don't want to give 30$ more each month to another provider. But it's very frustrating.

Sometimes they are just very slow to provide an answer who's not helpful at all...


The best is to contact them again and again over the chat. Good luck!